Ring, the Amazon-owned smart doorbell company, is recalling around 350,000 devices in the U.S. after it received reports of the doorbells catching fire, causing burns and property damage.
The U.S. Consumer Product and Safety Commission (CPSC) issued a notice about the recall on Tuesday. The recall affects around 350,000 Ring doorbells in the U.S. and around 8,700 in Canada, according to the notice.
The recall is for second-generation Ring doorbells with the model number 5UM5E5, and the company has received 23 reports of these kinds of doorbells with incorrect screws being used to install them igniting and causing “minor property damage,” according to the CPSC notice.
Ring has also received eight reports of minor burns, CPSC says.
“Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions,” CPSC said, adding: “Consumers can check if their video doorbell is part of this recall through Ring’s website or app.”
In a post about the recall, the company said that if the doorbells are installed correctly, “there is no risk to consumers or potential hazard.” The post says that if incorrect screws are used to install the devices, the doorbell’s battery can overheat.
Update 11:30am CT, Nov. 11: Ring spokesperson Emma Daniels offered the Daily Dot the following statement:
“The safety of our customers is our top priority. We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices.”