The good, the bad, and the painfully relatable—customer service moments the internet can’t ignore.

person speaking in car with caption '$92.47 Walmart Pants' (l) Walmart checkout area with customers (c) person speaking in car with caption '$92.47 Walmart Pants' (r)

‘When has someone ever paid $92 for a pair of pants at Walmart’: Customer says Walmart worker rung up $4 pants as $92

‘I was considered a thief and a liar the entire time.’

On by Cecilia Lenzen
IRL
person on couch with caption 'when an older fella came in and asked why I couldn't give him cashback and he said 'well what if i went outside and came back with my gun' and i said 'then id have to call the police' and he pulled out his badge' (l) policeman with hand taking out gun on hip in front of grey background (r)

‘You do a lot of laughing stuff off in retail’: Cashier says they were threatened by cop with a gun for cash back

‘This guy flashed his badge so I would process his return.’

On by Tricia Crimmins
IRL
Starbucks barista eating at table with caption 'They're getting rid of the cs position! It's one of my favorite ones to do :(' (l) Starbucks sign in front of sky (c) Starbucks barista eating at table with caption 'They're getting rid of the cs position! It's one of my favorite ones to do :(' (r)

‘It’s just their way to justify less coverage’: Starbucks barista says the company is getting rid of its key ‘customer support’ position

‘We will fall apart without a Customer Support position.’

On by Phil West
IRL
Carl's JR drive thru speaker with sign 'Hi, I'm Tori A New Drive-Thru Experience' (l) Carl's Jr building with sign (c) Carl's JR drive thru menu (r)

‘They asked for $20 an hour and Carl’s Jr said bet’: Carl’s Jr. customer orders meal via A.I. assistant in drive-thru

‘Can’t wait to see how Karens handle AI customer service.’

On by Mustafa Gatollari
IRL
young woman in car with Tim Horton's cup

‘I can’t believe what just happened’: Customer says Tim Hortons worker called her ‘heartless’ after she didn’t donate $2

‘Nobody knows where that $ goes.’

On by Mustafa Gatollari
IRL
McDonald's drive thru at night with caption 'couldn't get McDonald's bc the person in front of us ordered 45 items at 3am' (l) car pulled up to McDonald's drive thru window (c) McDonald's drive thru at night with caption 'couldn't get McDonald's bc the person in front of us ordered 45 items at 3am' 'poor guy :( '(r)

‘I wish I would have said no’: McDonald’s worker has to turn customer away after accepting another customer’s 45-item order at 3am

‘I don’t know who they are trying to feed.’

On by Mustafa Gatollari
IRL
$40 with a dinner bill (l) young woman (r)

‘One of the most embarrassed times I’ve ever felt’: Server humbled after customer told her she wasn’t getting $19 tip

‘Always bring back change. Always.’

On by Alexandra Samuels
IRL
Waffle House counter with handwritten sign 'ORDER FROM THE MENU WE ARE NOT MAKING ANYTHING YOU SAW ON TIKTOK' 'and caption 'TikTok taking over everything except Waffle House' (l) Waffle house building with sign (c) Waffle House counter with handwritten sign 'ORDER FROM THE MENU WE ARE NOT MAKING ANYTHING YOU SAW ON TIKTOK' 'and caption 'TikTok taking over everything except Waffle House' (r)

‘Waffle House not gon play w y’all’: Waffle House prematurely shuts down ‘TikTok hacks’ by putting up sign

‘The employees SICK of the TikTok specials.’

On by Allyson Waller
IRL
person holding bank card up to door to open it (l) person speaking outside (c) Bank Of America interior with ATM's and sign 'Video chat with us today' (r)

‘This gave me the creeps’: Customer finds no employees in Bank of America—only the option to video chat

‘If I go in the bank, I am there to speak to a person.’

On by Braden Bjella
IRL
Culver's employee speaking to customer at counter caption 'Part 2 on the rudest culvers employee part 2?' 'Him: 'are you gonna make your order or are you just gonna stand there tryna catch up on nothing?' (l) Culver's employee with hand on hat at counter caption 'Part 2 on the rudest culvers employee part 2?' (c) Culver's employee speaking to customer at counter caption 'Part 2 on the rudest culvers employee part 2?' 'Him: 'then get out of line until you figure out what you want' (r)

‘Siding w the cashier on this one’: Culver’s worker asks customer to ‘get out of line’ until he figures out what he wants to order

‘How do you not know what you want before going up to the counter?’

On by Cecilia Lenzen
IRL
woman holding normal bag of cheese over counter (l) woman digging through paper bag (c) woman holding up 30 lbs. of cheese in bags over counter (r)

‘Those deli employees are MAAADDDD’: Walmart customer orders .25 lb of cheese—but receives 30 lbs of cheese instead

‘Ma’am that’ll be $500.’

On by Braden Bjella
IRL
server grabbing plate of food next to table caption 'pov: your table walks out but their food still comes up' (l) Texas Roadhouse building with sign and parking lot (c) server placing plate of food on table caption 'pov: your table walks out but their food still comes up' (r)

‘You didn’t even bring them drinks’: Texas Roadhouse worker delivers food to empty table after customers walk out

‘I would have left, too.’

On by Alexandra Samuels
IRL
man speaking in front of white walls (l) Bojangles drive thru window with sign above (c) man speaking in front of white walls (r)

‘I didn’t sign up to feed the 5,000’: Customer ends pay-it-forward line at Bojangles after finding out person behind him ordered $45 worth of food

‘I don’t mean to sound broke, but I’m not doing that.’

On by Brooke Sjoberg
IRL
man staring with caption 'Crackerbarrel ran out of plates, food and the servers walked out' (l) Cracker Barrel sign on building (c) food on napkin on table caption 'Crackerbarrel ran out of plates, food and the servers walked out' (r)

‘The servers walked out’: Cracker Barrel serves customers biscuits on napkins after running out of food, plates

‘I hope you’re hungry … for nothing!’

On by Phil West
IRL
manager speaking holding pen and receipt (l) manager holding pen and receipt (c) manager speaking holding pen and receipt (r)

‘You sat over there and refused to make a drink’: Server films manager telling her customer tip will go to the company since her ‘service is poor’

‘You haven’t given him good service, so I’m pretty sure he wasn’t gonna tip you in the first place.’

On by Rebekah Harding
IRL

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