Woman speaking in car (l) Woman speaking in car pointing to back with brownie mix and cream cheese (c) woman speaking in car (r)

‘Some people just choose to be difficult’: Instacart mix-up leaves driver with 60 pounds of brownie mix and cream cheese

'Oh, that's the wrong address.'

On Aug 28, 2022 by Braden Bjella

woman dancing arms out caption 'Takes 32$ Instacart' (l) woman speaking caption 'Customer cancled order and I got to keep 200$ worth of groceries' (c) woman peeking around doorway caption 'Customer called 911 and reported me as a missing person' (r)

‘I’m temp banned from Instacart’: Instacart shopper says customer called 911, reported them as missing person while fulfilling Sam’s Club order

'I get to keep all this stuff.'

On Aug 23, 2022 by Braden Bjella

man speaking in car (l) iPhone apps 'Food Delivery' (Instacart, Grubhub, DoorDash, Postmates, UberEats, etc) (c) Man speaking in car (r)

‘What the f*ck would y’all have done with my wife if I wasn’t with her?’: TikToker says his wife’s delivery customers expected her to come alone, warns of safety concerns for women delivery drivers

'Why do you have a man with you? I was expecting you to come by yourself.'

On Aug 7, 2022 by Braden Bjella

Woman greenscreen tiktok over Instacart shopper app with map '$24.87 Est. 36.5 mi 1 Shop & Deliver 36 Items (41 units)' (l) Instacart logo over green background (c) Woman greenscreen tiktok over Instacart shopper app with map '$24.87 Est. 36.5 mi 1 Shop & Deliver 36 Items (41 units)' (r)

‘Nobody is going to take that’: Instacart shopper says customer ordered groceries at Walmart 30 miles away

'Instacart really needs to change how they do this.'

On Jul 15, 2022 by Grace Stanley

young woman in car with tears on her face (l) Instacart app on phone (c) young woman pointing to cart filled with groceries (r)

‘I’m so mad that I’m literally shaking’: Instacart shopper says she was paid $7 after customer canceled in the middle of 125-item Central Market order

'Kinda wack that they allow customers to cancel after the order has already been accepted.'

On Jul 14, 2022 by Brooke Sjoberg

young woman with caption 'The teacher to server as a second job pipeline story today: Today two tables didn't tip me, I have 1600 dollars in rent due in 15 days, and I cried mid shift today. Can't wait to play restaurant and broke teacher tomorrow again'

‘I refuse to let myself settle’: Teacher says she has a second job as a server and still can’t afford rent

'I do Uber all summer because of this!'

On Jul 13, 2022 by Rebekah Harding

Instacart shopper speaking caption 'Refusing to enter a customer's home' (l) Instacart logo on white background (c) Instacart shopper speaking (r)

‘Uh, no thank you!’: Instacart shopper calls out customers who want them to bring their groceries inside their home

'As a client, I wouldn't leave my door unlocked and tell someone to go on in especially if I've never met them.'

On Jul 2, 2022 by Braden Bjella

Two women throw grocery bags at one another

‘Instacart didn’t even want to see the video’: Video shows Instacart worker throwing groceries at customer

'She was definitely in the wrong idk why people want you to be the one in the wrong so badly.'

On Jun 30, 2022 by Braden Bjella

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‘What am I gonna do with all this beef stroganoff? It’s not even different flavors’: Instacart shopper delivers TikToker 34 boxes of beef stroganoff

'Seems like a win to me.'

On Jun 29, 2022 by Kathleen Wong

woman arm on head speaking in car caption 'INSTACART I accepted a no tip order' (l) empty tip jar on grey counter with cream background (c) woman hand on forehead speaking caption 'INSTACART I accepted a no tip order' (r)

‘If you can’t tip don’t order delivery’: Instacart driver accidentally accepts an order with no tip, sparking debate

'I'm so confused, did the definition of tip change?'

On Jun 25, 2022 by Braden Bjella

woman upset speaking in car (l) instacart logo on phone phone yellow clock shopping cart wooden block mini shopping cart on yellow and purple background (c) woman greenscreen tiktok pointing up to photo of full cart (r)

‘This shouldn’t be allowed to happen!’: Instacart shopper says a customer cancelled a 125-item order after she collected half of it—and Instacart paid her $7 for it

Instacart put her account under review when she requested more money for her time.

On Jun 12, 2022 by Laiken Neumann

Man greenscreen TikTok pointing over instacart messages caption 'I just saw the donuts were refunded. If possible, kindly replace with the glaze donuts Thank you... Are you almost done? I have three other orders That's ridiculous' (l) Instacart logo on light pink background (c) man greenscreen TikTok caption 'Listen, I'm in the middle of cooking and in a few minutes sitting down for Sunday dinner. Listen, it's Sunday and I'm shopping for u. And ur being rude to me. Call instacart. Simple. End of story.' (r)

‘Frozen stuff would easily have melted’: Customer learns Instacart worker is shopping for 3 customers at once, demands he cancel her order

'They assigned me three orders because I'm assuming no other shoppers are taking the orders.'

On May 29, 2022 by Cecilia Lenzen

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‘How do you think I’m allowed on base?’: Instacart worker is tired of delivering orders to military bases

'This is just cruel.'

On May 12, 2022 by Jack Alban

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‘Is this tip baiting?’: Instacart delivery drivers call out an unethical practice where customers change tip amounts upon delivery

'Definitely baiting.'

On May 12, 2022 by Jack Alban

young woman over Kevita drink background

‘If you’re gonna scam, do your freaking homework’: Instacart shopper says ‘Kombucha Karen’ customer lied to get $2 refund

'Picky customers are often the ones that will try to find anything they can to blame the shopper and get out of paying for their groceries.'

On May 10, 2022 by Gavia Baker-Whitelaw