customer service

waitresses confused expressions caption "imagine ordering food and sending it back because it came out too fast" (l) waitress with food trays at table of people with drinks (c) food on plate caption "imagine ordering food and sending it back because it came out too fast" (r)

‘You’re mad because you got your food hot and fresh???’: Server says customers sent back their food because it came out too quickly

'Then they were mad it was cold.'

On Jul 3, 2022 by Melody Heald

Starbucks building with sign customers in large group in line waiting

‘You will literally be harassed by customers over the dumbest sh*t ever’: Former Starbucks barista says she quit after five years because of the customers

'You ordered a drink that doesn’t come mixed by standard... now the barista is a piece of shit because they did their job?'

On Jul 3, 2022 by Dan Latu

IRL

Boost Mobile worker mouth open shocked expression caption "WHITE DOES NOT MEAN PRIVILEGE" (l) Boost Mobile building with sign (c) Boost Mobile worker speaking caption "WHITE DOES NOT MEAN PRIVILEGE" (r)

‘Why would you say hello if you can’t talk to me now?’: Boost Mobile worker says customer got mad because she wasn’t helped immediately after the worker greeted her

'It's the sense of entitlement...'

On Jul 3, 2022 by Jack Alban

IRL

woman speaking in airport caption "Heathrow airport currently is a zoo. This is what staff shortages look like. 5 flights cancelled by BA and multiple lost bags."(l) Heathrow airport with luggage covering entire floor caption "The reality of heathrow with no staff! Bags lost, and piled high, afronation flights cancelled. The UK is finished" (c) woman speaking in airport caption "Heathrow airport currently is a zoo. This is what staff shortages look like. 5 flights cancelled by BA and multiple lost bags." (r)

‘There’s no one behind any desks, there’s no one when you call up’: TikToker shows bags piled up in airport, claims there’s no staff to help

'People were coming off and on the plane like musical chairs, and now no one has our luggage.'

On Jul 2, 2022 by Jack Alban

IRL

‘Uh, no thank you!’: Instacart shopper calls out customers who want them to bring their groceries inside their home

'As a client, I wouldn't leave my door unlocked and tell someone to go on in especially if I've never met them.'

On Jul 2, 2022 by Braden Bjella

IRL

young woman (l&r) restaurant bill with tip and total writing that appears to have been altered (c)

‘The problem with ‘customer is always right”: Server says she was fired after customer claimed she forged the tip on his check

'He called and said that he only left $20 even. Where on the check does it say $20?'

On Jul 1, 2022 by Braden Bjella

Internet Culture IRL

‘She’s not Mchaving it anymore’: McDonald’s worker tells off TikToker for repeatedly asking them to remake his drink

'Obviously, we cannot satisfy you the first time and we’re done trying. So get out of my drive-thru.'

On Jun 27, 2022 by Lauren Castro

IRL

woman rolling out fabric on table at Walmart caption "No employees? No problem... I'll do it my damn self!" (l) woman about to cut fabric on Walmart table caption "No employees? No problem... I'll do it my damn self!" (c) woman cutting fabric with scissors on table at Walmart caption "No employees? No problem... I'll do it my damn self!" (r)

‘They literally make 1 person cover 5 departments by themselves’: Woman cuts her own fabric at Walmart when there’s no employee to help, sparking debate

"Management keeps telling us we are overstaffed, and we have one associate to work an entire department."

On Jun 26, 2022 by Braden Bjella

Internet Culture IRL

woman speaking outside pretending hand is headset (l) Starbucks drive thru speaker (c) woman speaking outside making shocked expression (r)

‘You can’t argue with a robot’: Starbucks barista used ‘automated’ voice to get customers to leave drive-thru after their store closed early

'When I worked at Starbucks, I loved using my robot voice.'

On Jun 24, 2022 by Jack Alban

IRL

woman with raised eyebrows (l) $157.20 bill with no tip (r)

‘I am a server, not a servant’: Server calls out her ‘worst table ever’ who insisted their daughter be served alcohol with no ID

'If you wanna be responsible enough to drink, you wanna be responsible enough to bring your ID.'

On Jun 24, 2022 by Brooke Sjoberg

IRL

woman greenscreen tiktok over text messages between her and clothing company captions "Hello, I ordered black tights in XL but received brown. The brown color looks terrible on me and isn't what I wanted, so I requested an exchange for the right product. It was great that you guys were so willing to replace the item, but I just got in the mail today and it is brown, again" "I don't know what to do at this point because I clearly can't trust an exchange anymore but I can't wear the brown either. I don't want these two pairs of brown tights that I will never wear. But they are wonderful quality, so I would very much like to have them in black." with photo evidence of leggings (l) woman speaking holding brown tights (c) woman greenscreen tiktok over dm's with Shapermint caption "I saw your tiktok post and I'm so sorry you had to experience that. We'll be on top of this so we can resolve it right away. What we can do is refund the first order in full and send you the right color for FREE. Please send me the order number or email address associated with the order so i can proceed with it. -Danielle" (r)

‘Should I even trust this brand anymore?’: TikToker calls out shapewear company for sending her the wrong order twice

'If I hadn't made the TikTok, I wouldn't have gotten this response.'

On Jun 19, 2022 by Gisselle Hernandez

IRL

Jimmy John's delivery driver car door open food on driveway

‘It’s not a newspaper!’: Jimmy John’s delivery driver allegedly dumps customer’s sandwich order on their driveway without getting out of the car

'Food should be delivered at the door... not thrown on the ground in the road.'

On Jun 18, 2022 by Cecilia Lenzen

IRL

woman speaking (l) person holding vanilla ice-cream cone in shop (c) woman speaking (r)

‘I’ve had so many people do that’: Former ice-cream scooper claims a woman paid for $2 cone with $100 bill, left without her change, then accused her of stealing

'She yelled at me for about 20 minutes after that.'

On Jun 18, 2022 by Cecilia Lenzen

Internet Culture

woman in bookstore pointing hand at employee with face mask on (l) face masks laid out on table medical mask protective worker organizing (c) woman in bookstore talking to employee with face mask on (r)

‘I have the right to explain to you that mask doesn’t help’: Woman badgers Half Price Books manager over mask policy

'Why can't people just not be difficult?!'

On Jun 18, 2022 by Brooke Sjoberg

IRL

man dialing phone with caption "intercom #968 it took me a sec.." (l) man on phone in walmart (c) walmart employee with angry emoji over head and caption "This man was PISSED I used "HIS" intercom.." (r)

‘Ghost town…not a single soul’: Man can’t find employees at Walmart, uses intercom to get help

'Can someone please come to the electronics department?'

On Jun 13, 2022 by Lauren Castro

IRL