Comcast never seems to have trouble hitting a new low. In a YouTube video posted to Reddit and picked up by Consumerist, Comcast subscriber Tim Davis tries to correct $182 worth of false fees charges to his account. After reassuring Davis that a home visit from a technician to look into a problem with his lines would be free, Comcast slammed Davis with a handful of bogus service charges and then refused to correct the bill.
Comcast suddenly changes its tune when a customer service rep hears that Davis has a recording promising that there would be no charge from the technician visit, but only after an infuriating back-and-forth with the company in which a customer rep cycles through the usual nonsense. For instance, the rep offers “discounted” services while refusing to credit Davis for the charges, which are defended as valid, even after the Comcast employee reluctantly agrees to a refund. Comcast calls this process “negotiation” and admits that the only reason the previously impossible refund suddenly becomes doable is the fact that the whole thing was recorded.
The takeaway? As the video’s creator suggests, record all of your calls with godless corporate entities like Comcast and don’t hesitate to share them.