Customer gets money back from Comcast by recording call

Comcast never seems to have trouble hitting a new low. In a YouTube video posted to Reddit and picked up by Consumerist, Comcast subscriber Tim Davis tries to correct $182 worth of false fees charges to his account. After reassuring Davis that a home visit from a technician to look into a problem with his lines would be free, Comcast slammed Davis with a handful of bogus service charges and then refused to correct the bill.

Comcast suddenly changes its tune when a customer service rep hears that Davis has a recording promising that there would be no charge from the technician visit, but only after an infuriating back-and-forth with the company in which a customer rep cycles through the usual nonsense. For instance, the rep offers “discounted” services while refusing to credit Davis for the charges, which are defended as valid, even after the Comcast employee reluctantly agrees to a refund. Comcast calls this process “negotiation” and admits that the only reason the previously impossible refund suddenly becomes doable is the fact that the whole thing was recorded.

The takeaway? As the video’s creator suggests, record all of your calls with godless corporate entities like Comcast and don’t hesitate to share them.

H/T Consumerist | Photo via kiuko/Flickr (CC BY 2.0)

Taylor Hatmaker

Taylor Hatmaker

Taylor Hatmaker has reported on the tech industry for nearly a decade, covering privacy and government. Most recently, she was the Debug editor of the Daily Dot. Prior to that, she was a staff writer and deputy editor at ReadWrite, a tech and business reporter for Yahoo News, and the senior editor of Tecca. Her editorial interests include censorship, digital activism, LGBTQ issues, and futurist consumer tech.