Customer says she caught Chick-fil-A scamming with the mac and cheese

@candacce/TikTok Ken Wolter/ShutterStock (Licensed)

‘Stay safe out there y’all’: Customer says she caught Chick-fil-A scamming with their mac and cheese

'I knew I was getting played with that serving!'


Braden Bjella


Posted on Mar 4, 2024   Updated on Mar 6, 2024, 1:28 pm CST

Chick-fil-A’s mac and cheese is an incredibly popular menu item, with many internet users fawning over the creamy treat. However, one user says that this item may be the latest victim of restaurant shrinkflation.

In a video with over 33,000 views, TikTok user Candace (@candacce) reveals her Chick-fil-A mac and cheese conspiracy—and it has to do with its serving size.

“They have three sizes for mac and cheese: small, medium, family size,” she explains. “I get medium. They always charge you for a medium, and then they just give you a small serving.”

Her video shows what she says is a medium order. Candace points out that a medium order is supposed to hit a certain line in the container; her serving size is significantly below this line.

“It’s not that big of a deal, but the medium is…either five or six dollars,” she states. “I’m like…‘You’re gonna charge me six dollars for a whisper of mac and cheese?’”

“They are way past shrinkflation,” she adds. “Now, they’re just being disrespectful.”

Chick-fil-A isn’t the only restaurant chain being accused of shrinkflation. In August, one user on TikTok sparked discussion after claiming to have paid $40 for two “tiny” sandwiches from Panera. Another inspired debate after saying that McDonald’s patties had gotten smaller.

In the comments section of Candace’s video, users shared their own thoughts on Chick-fil-A mac and cheese and its serving sizes.

“Bruh and i can TELL when they give day old re heated Mac and cheese vs fresh,” said a user.

“Yess I love the Mac and cheese and I knew I was getting played with that serving!” exclaimed another.

“There was one time I could literally see the bottom of the dish from a whole corner,” recalled a third.

@candacce psa the medium sized mac and cheese at chick-fil-a is a scam stay safe out there y’all #fyp #foryou ♬ original sound – candacce

That said, many users with Chick-fil-A experience claimed that such a serving was abnormal.

“We don’t do it on purpose,” wrote a user, “when we are rushing to make a lot of orders it just happens sometimes.”

“Used to work at CFA,” added another. “Can confirm they scammed tf outta you.”

Plus, one user claimed that there may be a way Candace can turn this into free Chick-fil-A.

“If you call ur cfa and just tell them it was filled up only half way. They’ll give you a free one (also ask for like a milkshake or smt else u want in compensation of this issue),” detailed a commenter.

The Daily Dot reached out to Candace and Chick-fil-A via email.

Update 1:28pm CT March 6: In an email to the Daily Dot, Candace said that her local Chick-fil-A is “always scamming me!”

“I have made complaints, I think, 3 different times — because they always refuse to fill the medium mac and cheese all the way up,” she stated “[It’s] to the point where I refuse to visit CFA for a while because of the principal that they’re scamming me.”

“The video you saw, I even reported that mac and cheese, and instead of compensating me a medium mac and cheese like I originally paid for, they gave me a free ‘small mac and cheese,'” she added. “They are ridiculous!”

In conclusion, she said that the resolution to this issue is simple.

“I just want my medium mac and cheese from CFA,” she wrote.

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*First Published: Mar 4, 2024, 8:00 am CST