A TikToker who claims to be a DoorDash driver says in a viral video that McDonald’s has “whole section dedicated to people who don’t tip,” and it sparked quite a debate online.
In the video, the TikToker, @jhordanthemodel, says dashers get to “pick and choose” which orders they want to take because they are independent contractors. The TikToker says they mentioned in a previous video that orders from DoorDash customers who don’t tip sit longer than those of customers who do. (Another TikToker recently went viral for making a similar claim about Chipotle.)
The creator then proceeds to show a McDonald’s with about 30 to-go bags that have yet to be picked up. They claimed it was the section that was dedicated to people who didn’t leave a tip for the service. “You don’t have to tip; you’re not obligated to tip. We are also not obligated to take your order,” the creator says, “We are independent contractors who do not work for DoorDash the company; we’re our own bosses.”
The video amassed over 440,000 views and over 46,000 likes since being posted on Nov. 20. Many commenters agreed with the creator, reminding people that there’s a “simple solution — either tip or go get the food yourself.” However, not everyone felt the same way and offered a counter-argument to the discourse.
A different TikToker used the duet function and argued that “tipping is a satisfactory service,” garnering over 2.8 million views and 330,000 likes.
“That means if I’m satisfied with how you bring me my motherfucking food then I’m gonna tip you,” the TikToker, @prettyladyj1, says, continuing to argue that tipping should be done after a customer gets their order.
@jhordanthemodel commented on @prettyladyj1’s video and stood their ground, “You can feel however you feel, the fact still stands that we don’t have to take your order. Tip afterwards literally no one is stopping you.”
A spokeswoman for DoorDash told the Daily Dot in an email statement, “We’re proud of the flexible earning opportunities we provide, with Dashers making on average over $25 per hour they’re on a delivery. We are actively looking into the issues raised in this video and will take appropriate action as we learn more.”
Update 10:50am CT Dec. 1: When reached for comment, @jhordanthemodel told the Daily Dot their video “was just serving as a PSA for customers in case they weren’t aware of how we operate and how Doordash actually works.”
“The angry viewers were under the impression that we as dashers are accepting their orders, and then changing our minds and putting their order back, when that’s not what was being said at all,” @jhordanthemodel said. “We never picked up these orders in the first place, we simply declined the order, and THAT’S why the orders end up sitting there for a while.”
“Most dashers will not take an order if there is no tip because Doordash only pays us $2.50 per delivery. People think we’re being vindictive and are punishing them for not tipping, when that isn’t the case either. Since we’re paid so little we have to pick the best orders, not out of spite, but simply because we’re trying to make the most out of our dashes. A lot of people thought we were forced to take any and every order, when dashers are actually independent contractors, meaning we aren’t employees of Doordash and have the freedom to only take the orders we want. We can decline as many orders as we want without any penalty as IC,” @jhordanthemodel continued.
The Daily Dot reached out to McDonald’s but did not immediately receive a response.
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