The front of a Costco store

Tony Webster/Wikimedia (CC-BY-SA)

People love this epic customer takedown by Costco—only it’s not real

A Facebook post shows Costco dragging a customer named Sharon after she complained about its mask policy.

May 7, 2020, 4:20 pm

Internet Culture

Mikael Thalen 

Mikael Thalen

An alleged Facebook post making the rounds online purports to show Costco dragging a customer for decrying its face mask policy.

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A user named Sharon can be seen sending a comment to the wholesaler stating that she “will not shop at Costco until you remove your mandatory mask rule!”

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Costco, which instituted the policy in April in an effort to slow the spread of the coronavirus, responds by mocking the woman.

“Thank you for taking such a brave stand, Sharon,” the retail store says. “We look forward to the documentary they will make about you some day.

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Sharon shoots back by accusing the brand of being unprofessional before demanding a refund for her membership.

“We’ve chosen not to refund you,” Costco replies.

As it turns out, however, the screenshot is fake. The back-and-forth never actually took place and cannot be found on Costco’s Facebook page.

The image, as reported by Snopes, originated from comedian Ben Palmer, who has a long history of imitating major brands.

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The Costco image first appeared on a fake customer service page run by Palmer, titled “Hope this Helps.”

Costcowww.patreon.com/hopethishelpsHope This Helps

Posted by Hope This Helps on Wednesday, May 6, 2020

Palmer’s website includes numerous screenshots of other faux interactions between angry customers and major companies as well.

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The comedian has created fake Facebook conversations that include notable entities such as the U.S. Space Force, Blockbuster Video, Apple, and Walmart.

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H/T Snopes

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*First Published: May 7, 2020, 4:20 pm