When booking a hotel online, there’s always a chance that the room and amenities you actually get don’t line up with what was advertised. You may find your “beachfront” property is actually several miles away, or that your “centrally-located” apartment requires a train ride or two to actually get to the center of the city.
In other cases, the advertising may be technically correct, just not up to your standard. A user on TikTok experienced this firsthand during a trip to the Riu Reggae in Jamaica, documenting the experience to viral success on TikTok.
In a video with over 716,000 views, TikToker Sudaine (@sudainee) reveals the resort’s “24/7” food offerings. While she may have been expecting hot meals, what she received instead was prepackaged sandwiches.
“When the resort tell you they have food 24/7…This is the food they’re talking about,” she writes in the text overlaying the video.
“I couldn’t believe my eyes,” she added in the caption.
I couldn’t believe my eyes♬ original sound – ESOSA||CONTENT CREATOR
At first, some users shared Sudaine’s dismay at the food offerings.
“Never staying at Riu again cause of that,” one said.
“Nah if the resort doesn’t have a late night snack bar that has burgers, dogs, and fries I ain’t bookin,” another added.
However, some users claimed they would love a fridge like this during their stay at a resort.
“I actually would love that lol,” offered a commenter.
“I mean it’s better than nothing,” shared a second.
Others claimed they had positive experiences with Riu.
“I load up on those before we leave on the last day and take them to the airport with me so I don’t have to spend $50 on food there,” claimed a TikToker.
“I went to riu bahamas and it wasnt like this,” explained a further commenter. “They cooked anytime we wanted and drinks.”
“Wow I never had that experience and I ate all my food fresh at the buffet / restaurants in the RIU in Cabo Mexico,” an additional user said.
Update 3:00pm CT, Oct. 25: In an email to Daily Dot, a Riu spokesperson offered the following: “From our side, we can comment that the video focuses on just one of our fridges. In our Hotel RIU Reggae, we have two fridges with 4 types of sandwiches, hot dogs, hamburgers and condiments. There is also a dispenser with nachos, cheese sauce and popcorn. We also offer fresh pieces of fruit. During the night all of our restaurants close and we also reinforce our offering in the 24/7 with Jamaican patties and during the mornings with a showcase of assorted pastries.”
“We want to clarify that having a 24/7 food and drink offering means that we have at least one point in our hotel in which you can have food and drinks, even if it is at 4AM and while all of our restaurants are closed. In all our locations we have similar offerings for the 24/7 but there are always differences. For example, different types of fruit or pastries,” they concluded.
The Daily Dot reached out to Sudaine via email.