Panera customer complains about managers who don't have her back

@princess.belina/TikTok BWM Infinity/ShutterStock (Licensed)

‘And then the customers get all smug’: Panera Bread worker complains about managers who don’t have her back

‘Now, I look like I don’t know my job bc my manager wanna be lazy.’


Phil West


Posted on May 2, 2023

A Panera Bread worker recently shed light on what it’s like working at the chain—with one commenter referring to the experience as “trauma.” 

In a short video, user @princess.belina reenacted a short exchange with a customer and documented how her manager responded. As of Tuesday morning, her clip had amassed over 608,000 views. 

When the manager says, ‘I’ll allow it,’ after I just told the customer we weren’t allowed to,” she wrote via text overlay. Then, @princess.belina lip-syncs the words of a viral TikTok sound: “Let’s cut the shit, man … you’re not gonna … you’re gonna embarrass me in front of my people on here?”

@princess.belina i’m calling corporate on you now 🙁 #fyp #ihateithere #abcxyz #foryou #draft ♬ original sound – zinx

The Daily Dot has reached out to @princess.belina via TikTok comment. As of publication, it was unclear which Panera Bread location she worked at and how common these occurrences were. 

Still, her video led a number of viewers—and former employees—to weigh in on what it’s like working there.

One simply identified with @princess.belina: “And then the customers get all smug,” they wrote. 

Another shared that they, too, had been undermined by their Panera Bread manager. “Told a customer she couldn’t use one coupon three times the same day. Then my manager let it [go] and she glared at me and went, ‘Thank you, sir.’”

“Everyone who’s worked at Panera should have a support group because that was trauma right there,” another commenter chimed in.

Other viewers, meanwhile, said that @princess.belina’s video was almost too relatable. 

“Fr cause now I look like I don’t know how to do my job,” one pointed out. 

“Now, I look like I don’t know my job bc my manager wanna be lazy,” said another commenter.

Giving advice on what to do when faced with this scenario, one viewer suggested, “That’s why I started saying it’s at the manager’s discretion. Make it 100% their problem to solve.”

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*First Published: May 2, 2023, 8:49 am CDT