phil-west

Phil West


Phil West is a veteran professional writer and editor, and the author of two books on soccer, ‘The United States of Soccer,’ and ‘I Believe That We Will Win,’ both from The Overlook Press. His work has appeared most recently in The Striker, where he serves as managing editor, MLSSoccer.com, Next City, and Texas Highways. Based in Austin, he is also a lecturer in the Writing Program at the University of Texas at San Antonio.

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McDonald's forgets patty in customer's cheeseburger

‘Where the f*ck’s the burger?’: McDonald’s customer says they forgot to put a patty in her cheeseburger

'I got a jr chicken with no chicken.'

On Jan 29, 2023 by Phil West

Homepage article image

‘That’s not in our system’: Customer calls out Burger King for ‘false advertising’ after employee wouldn’t honor promo

'Every time I order a deal, there’s confusion. They don’t even know what’s on their own menu screen.'

On Jan 28, 2023 by Phil West

woman working setting up tools and supplies for surgeries with caption 'Making $80/hr setting up surgeries' (l) surgeon in car with caption 'Making 12/hr performing surgeries:' (c) woman working setting up tools and supplies for surgeries with caption 'Making $80/hr setting up surgeries' (r)

‘I def do it for the love of surgery bc the money is not good’: Doctor claiming to make $12/hr performing surgeries reacts to scrub tech making $80/hr

'Where in the world are they paying $12 an hour for surgeons?'

On Jan 27, 2023 by Phil West

DoorDash driver speaking with caption 'Doordash customer said he was gonna slap me' (l) DoorDash on phone in hand in front of white background (c) DoorDash driver speaking with caption 'Doordash customer said he was gonna slap me' (r)

‘How he don’t got his ID and he at the crib?’: DoorDash driver says customer threatened to slap him because he need to scan his ID

'This is just one reason I won't deliver alcohol.'

On Jan 25, 2023 by Phil West

woman on zoom call on laptop with caption 'so Mickey we just wanted to get together and discuss a few things' 'There were no REAL performance issues They just wanted to document something... anything... to get me fired' (l)woman on zoom call on laptop with caption 'I have asked for an accommodation for my mental health for months and they refused to give it to me' (c) woman on zoom call on laptop with caption 'then you're going to part ways and no longer be employed with equipment share' (r)

‘Watch me get fired over Zoom’: Worker says she was wrongfully terminated over mental health accommodations

'It's not eczema. It's a disability.'

On Jan 25, 2023 by Phil West

card declined at costco for 'fraudulent activity'

‘Costco did the same thing to me’: Customer using mom’s card says Costco declined it for ‘fraudulent activity’

'That’s why I prefer going to Sam’s.'

On Jan 25, 2023 by Phil West

young woman in drive thru (l&r) McDonald's drive thru sign (c)

‘I think I’m forgetting something’: McDonald’s employee says several machines are down, they aren’t taking promos or mobile orders

'How the hell a restaurant get to that point?'

On Jan 23, 2023 by Phil West

Burger King drive-thru customer says employee skipped him and started taking orders from people behind him

‘Do you not see me at your window?’: Uber Eats driver says Burger King drive-thru employee skipped him, never took his order

'I waited 15 minutes.'

On Jan 22, 2023 by Phil West

woman greenscreen TikTok over lay off list with caption 'How to know if you might be getting laid off' (l) US Department Of Labor logo over blue background (c) woman greenscreen TikTok over lay off list (r)

‘You might wanna look up if you might be getting laid off’: Woman shares database you can check to see if your company is about to do layoffs

'So, we're definitely about to go into a recession.'

On Jan 21, 2023 by Phil West

woman speaking in car with caption 'STARBUCKS SHAKER RANT' (l) Starbucks barista making drink (c) woman speaking in car holding Starbucks Refresher with caption 'STARBUCKS SHAKER RANT' (r)

‘Tell your employees to use the d*mn shaker’: Customer calls out Starbucks baristas for not shaking their teas

'Like, we're either going to make it the right way, or we're not going to make it at all.'

On Jan 20, 2023 by Phil West

DoorDash driver speaking in car with caption 'that's outside of their delivery radius' (l) DoorDash on phone in hand in front of blurred tan background (c) DoorDash driver speaking in car with caption 'So don't lie about your blank address' (r)

‘I won’t deliver somewhere else because I won’t get paid’: DoorDash driver says customer used fake address to skirt Pizza Hut’s delivery radius

'If the pizza magically disappears ... well, they should have been accurate.'

On Jan 18, 2023 by Phil West

Publix customer asks for new bread at publix

‘TikTok has me trying new bread at Publix’: Publix customer shares hack to not getting the ‘hard brick bread’ when ordering sandwich

'I don't want that hard brick bread.'

On Jan 16, 2023 by Phil West

Chipotle customer orders 'quesorito burrito,' says it's off the 'secret menu'

‘I work at chipotle & we are not able to do this!’: Chipotle customer orders ‘quesorito burrito,’ says its on ‘secret menu’

'They won’t do it unless it’s slow.'

On Jan 15, 2023 by Phil West

hands taking airtag out of jacket (l) woman speaking holding airtag (c) airtag taken out of jacket in hand (r)

‘To not tell the other parent about it is shady’: Woman says her ex secretly placed AirTag on their daughter

'All I see is red flags.'

On Jan 15, 2023 by Phil West

Waffle House sandwich in container with caption 'Never Again This what Waffle House gave me' (l) Waffle House building with sign (c) Waffle House sandwich in container with caption 'Never Again This what Waffle House gave me' (r)

‘Never again’: Waffle House customer tries to order the waffle sandwich hack. It was a fail

'This what my Waffle House gave me after I showed them the VIDEO.'

On Jan 14, 2023 by Phil West