Woman talking(l+r), McDonald's sign(c)

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‘He didn’t give me a receipt’: McDonald’s drive-thru workers demand customer show her receipt to pick up Chicken McNuggets

'They have never even asked me for a receipt.'


Jack Alban


Posted on Feb 27, 2024   Updated on Feb 27, 2024, 3:27 pm CST

One McDonald’s customer’s drive-thru experience has united nearly 110,000 viewers over the shared frustration of receipts.

Kat (@kat71766) captured her ordeal in a relatable first-person narrative TikTok clip.

“He didn’t give me a receipt. Oh, my gosh, I’m sorry. I just paid, though,” she says to the McDonald’s worker. Her plight? She’s paid for her meal but got stuck at the window, her order in limbo because the staff couldn’t find any record of it.

Viewers were quick to echo Kat’s frustration, pouring in with their own stories and some solutions.

“They have never even asked me for a receipt,” one user empathized, noting the unusual nature of Kat’s predicament.

Another user offered a plausible explanation, suggesting, “She most likely didn’t print out your order & didn’t want to give you the wrong food. Used to happen to me a lot.”

Meanwhile, a practical piece of advice surfaced. “Show them ur bank transaction,” one wrote, offering a modern-day solution to prove a payment was made.

The chorus of commentary certainly implies this frustrating scenario was not unique to Kat. The collective sentiment? Kat shouldn’t worry too much; this happens more often than one might think.

Yet, Kat’s comedic episode hints at a larger story—McDonald’s controversial price hikes. With the cost of a Big Mac Meal reaching an astounding $18, the incident put rising prices and their impact on both customer satisfaction in the spotlight. 

Kat’s video goes above its silly humor to touch on the complexities of modern consumer experiences—where digital proofs of purchase, operational snafus, and the quest for value in a beloved fast-food chain converge.

@kat71766 I just wanted my chicken nuggets 😭😂 #fyp #mcdonalds ♬ original sound – Kat

To sidestep the issue, one commenter suggests customers use the McDonald’s application to pre-pay for meals so there’s a record of the purchase: “This why pay with app for when don’t give me my receipt I can show my order on my phone.”

In addition to having that receipt handy just in case you encounter a situation similar to Kat’s, there are other benefits golden arch devotees swear by with the Mickey D’s app—rewards points, meal deals, and discounts that hearken to the fast food pricing structures of yesteryear, as long as you know how to “finesse it.

The Daily Dot has reached out to McDonald’s via email and Kat via TikTok comment for further information.

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*First Published: Feb 27, 2024, 11:00 pm CST