laurencastro

Lauren Castro


Lauren Castro is a reporter based in Austin, Texas.

Homepage article image

‘I didn’t even know extra well done was a thing’: Restaurant manager says man ordered extra well-done steak, then complained it was overcooked

'The worst complaints to deal with are always from men for some reason.'

On Dec 19, 2022 by Lauren Castro

IRL
woman opening box of Bath and Body Works items

‘Look how they threw my sh*t up in here’: Bath & Body Works customer claims most of her 18-candle order arrived damaged

'Why are only some of them in boxes?!'

On Dec 19, 2022 by Lauren Castro

IRL
hands on iPad box with caption 'POV: You get an iPad from target but get a cement tile instead' (l) Woman speaking with Target logo centered at bottom caption ' I will not be leaving target until I open something now' (c) hand holding cement tile over iPad box caption 'POV: You get an iPad from target but get a cement tile instead' (r)

‘Happened at Best Buy all the time’: Target customer claims newly purchased iPad was actually a cement tile

'I will not be leaving Target until I open something now.'

On Dec 16, 2022 by Lauren Castro

IRL
Starbucks barista with brewing machine caption 'Holy blank and you have the new brewer?? That's so cool. We don't have it yet lol. U should make a video on it' (l) hand on brewing machine with Starbucks logo centered at bottom caption 'Holy blank and you have the new brewer?? That's so cool. We don't have it yet lol. U should make a video on it' (c) Starbucks barista pointing to coffee in brewing machine caption 'Holy blank and you have the new brewer?? That's so cool. We don't have it yet lol. U should make a video on it' (r)

‘With a drive thru this would be hell’: Starbucks tests single-serve coffee brewers, sparking debate

'It’s so much more convenient than what we use now.'

On Dec 16, 2022 by Lauren Castro

IRL
man speaking with caption 'somehow fired' (l) jug pouring mimosa drink into glass cup (c) man speaking with caption 'somehow fired' (r)

‘I really wasn’t expecting this’: Popular server on TikTok says he was fired after woman tried to fight him, table walked out without paying

'It’s a blessing in disguise babe.'

On Dec 15, 2022 by Lauren Castro

IRL
man smelling Costco water (l) Costco building with sign and parking lot (c) man turning head away from bottle of Costco water (r)

‘It’s been making me sick this week!!’: Customers claim Costco bottled water ‘smells like dog’

'What’s going on Costco??'

On Dec 15, 2022 by Lauren Castro

IRL
call center worker speaking with headset on caption 'POV: you thought you was on mute but clicked speaker and got fired after this' ''I literally see late payment charges everytime I click the next page'' (l) call center worker speaking with headset on caption 'POV: you thought you was on mute but clicked speaker and got fired after this' (c) call center worker speaking with headset on caption 'POV: you thought you was on mute but clicked speaker and got fired after this' ''I literally see late payment charges everytime I click the next page'' (r)

‘The f**k don’t you understand?’: Call center worker fired after accidentally unmuting and talking sh*t about customer

'I would've just hung up after that.'

On Dec 14, 2022 by Lauren Castro

IRL
cashier speaking caption 'when you gave me your change on the table' (l) change in cash register (c) cashier speaking caption 'you're gonna take the change off the table like

‘Then they get shocked when you put it on the table’: Retail worker shares customer pet peeve that happens at check-out

'I used to spread the change out so they had a harder time picking it up.'

On Dec 13, 2022 by Lauren Castro

IRL
woman holding laptop dancing caption 'Me & 2 full time direct deposits every Friday from working 2 ft WFH jobs get along so good' (l) woman holding laptop dancing caption 'Me & 2 full time direct deposits every Friday from working 2 ft WFH jobs get along so good' (c) woman holding laptop dancing caption 'Me & 2 full time direct deposits every Friday from working 2 ft WFH jobs get along so good' (r)

‘2 full-time direct deposits every Friday’: Remote employee says she has multiple work-from-home jobs

'One deposit to invest. One deposit for bills.'

On Dec 8, 2022 by Lauren Castro

IRL
worker washing dishes in sink with dishes piled everywhere (l) massive pile of dirty dishes (c) workers washing dirty dishes (r)

‘I’d rather tip them than the waiter’: Worker reveals the massive pile of unwashed dishes in restaurant kitchen

'Hardest job in the food industry, most disrespected and under-appreciated.'

On Dec 8, 2022 by Lauren Castro

IRL
woman speaking in car holding Ross Dress For Less bag caption 'the guy checked me out and so it was like this is 10 or whatever' (l) Ross Dress Fir Less sign on building with parking lot (c) woman speaking in car holing bag caption 'he gave me the 55 plus Tuesday discount 10%' (r)

‘He didn’t ask me my age’: Customer says she automatically received a senior discount at Ross Dress for Less

'Do I look 55 to you?'

On Nov 25, 2022 by Lauren Castro

IRL
woman speaking with 2 fingers up caption 'so I tried better help twice' (l) woman speaking caption 'so my first therapist um was 10 minutes late to our 10 minute meeting' (c) woman speaking caption 'um and then she kept trying to sell me her book (like 4x)' (r)

‘Are these people not actually licensed therapists!?’ Woman says BetterHelp therapist was late to their session then tried to sell her her book

'I told my BetterHelp therapist I was depressed and he said maybe it’s my time of the month.'

On Nov 25, 2022 by Lauren Castro

IRL
Server speaking in car caption 'we don't want people to know we're not drinking so can you put through some virgin drinks for us anyway so I was serving a group of like 17 to fit' (l) Server speaking in car caption 'and I accidentally put a virgin drink on a Bill that wasn't meant for the person that I gave it to' (c)Server speaking in car caption 'and blame the pregnancy outing on me' (r)

‘Babe that’s a lot to unload on your server’: Server says customer lashed out at her for ‘ruining her pregnancy announcement’

'The whole entire table knows that she's pregnant because you gave someone the wrong bill.'

On Nov 23, 2022 by Lauren Castro

IRL
Footage on monitor McDonald's employee at window while customer throws napkins at them (l) McDonald's employee speaking with McDonald's logo on bottom (c) Footage on monitor showing customer throwing cone outside McDonald's (r)

‘What did the cone do to you!!?’: McDonald’s worker shares ‘abuse’ from customers that made her quit

'Without even thinking, I grabbed the Sprite that should've been his and threw it at him.'

On Nov 23, 2022 by Lauren Castro

IRL
sign at gelateria 'This place is different, It's about God, Family, and Country' (l) gelato at Old Bridge Gelateria (c) person speaking outside caption 'DID YALL NOTICE IT SAID - 'Actions which do not fit the norm of Christian behavior is not allowed' (r)

‘This place needs to be shut down’: TikToker calls out Catholic gelato shop’s strict dress code and prohibition of phone use

'Actions which do not fit the norm of Christian behavior is not allowed.'

On Nov 22, 2022 by Lauren Castro

IRL