Car at starbucks window ordering (l) Woman annoyed mouth open caption 'when the customer adds on a water at the window' (r)

QualityHD/Shutterstock @jorlala/TikTok (Licensed)

‘Esp after they ordered 47 frap’: Worker puts Starbucks customers who order water at the window on blast, sparking debate

'And it’s always AFTER you give them everything else.'


Braden Bjella

Internet Culture

Posted on Mar 31, 2022   Updated on Apr 13, 2022, 10:03 am CDT

A Barnes & Noble Cafe worker shamed Starbucks customers who add water to their order when they’re already at the window in a now-viral TikTok. 

The TikTok, posted by popular user @jorlala, reads, “when the [customer] adds on a water at the window.” She lip-syncs to audio that says, “I am trying so hard to be better, but to my core, I am a hater.”

“Esp after they ordered 47 frap,” the TikToker, who boasts nearly 60,000 followers and often posts TikToks of her work experiences, added in the caption.

The TikToker’s video received 37,000 views in five days.

In the comments section, numerous people who say they are Starbucks employees shared their own ordering pet peeves.

“And then you give it to them and they say it’s the wrong size,” one user said.

“And if you add a food or actually drink item??! straight to jail,” another said. “So disrespectful and inconsiderate.”

“And it’s always AFTER you give them everything else,” a third claimed.

Alleged employees from other food-service jobs also shared what ordering habits annoy them.

“Hate when they do that shit or add nuggets or a cheeseburger,” one TikToker shared. “Also when they don’t have their money out when they get to the window it’s so annoying.”

“I mean at least it’s not another menu item,” another noted. “I [used] to work at taco bell and people would ALWAYS add on stuff at the window… hated it.”

“I worked as a cook and ppl constantly changed their WHOLE orders,” a third claimed. “I would b happy to give out a water.”

According to numerous users, the correct time to order a water, or any other item, is when a customer places their order. But if one forgets, many users say that it’s not the end of the world.

As one alleged Starbucks employee wrote, “I don’t mind [because] I be doing the same thing sometimes lol.”

@jorlala did not immediately respond to Daily Dot’s request for comment via TikTok direct message.

Update 7:18am CT, April 7: In conversation with Daily Dot, @jorlala clarifies that her video is a joke. “There’s nothing wrong with [ordering water at the window],” she says. “[I] just wanted to make a funny video that food workers could relate to.”

She also says she was just venting about a common experience at work. “I totally understand people forget things, but it can be frustrating when someone is super rude at the box, orders a lot of drinks, and then adds anything on (water, food, another espresso drink),” she details. “It’s just annoying.”

However, “if the customer is nice about it,” she says no problem—she’ll happily fill you up a cup of water.

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*First Published: Mar 31, 2022, 9:21 am CDT