A Frontier Airlines passenger claims that a Jacksonville-to-Philadelphia flight was plagued by many issues â including a gate attendant telling passengers to board on a âfirst come, first serveâ basis, even though the flight had assigned seats.
The video comes from creator IKnowRy (@iknowry), with more than 310,000 views since it went up one day ago. In it, the creator alleges, âFrontier Airlines cancelled and repeatedly delayed a flight for over 3 DAYS!â
The caption reads, âFrontier Airlines is OUT OF HAND,â and the video contains snippets recorded via smartphone, edited together to chronicle a flight that the creator says was beset with issues.
@iknowry Frontier Airlines is OUT OF HAND ##explore #explorepage #frontierairlines #frontier #iwannagohome #Philly #florida #trips #Help ⏠original sound â IKnowRy
In the clip, the TikToker can be heard saying, âThey said this is a first come, first serve seats going to Philly,â over the shouts of other passengers around the boarding gate. The camera pans over the crowd before focusing on the gate agent, who clearly says, âIt takes too long to board yâall. So itâs first come, first serve. When you get on that plane, I need you to sit in the first available seat.â
The clip then cuts to inside of the aircraft, with a text overlay explaining that they boarded at 3:15, five hours after the scheduled time. The creator also notes that, âitâs actually assigned seats,â and that the gate attendant, âjust said anything and started a riot for no reason,â although there is no footage of an actual riot â just a bunching of people toward the gate.
However, before the passengers can get too comfortable, a voice which the creator says belongs to the pilot, says, âI know this is something you donât want to hear, but weâre gonna have to gather our belongings and exit the aircraft.â
The TikToker captures a quick, blurry shot of two uniformed officers, who she alleges were police called to the front of the plane as backup while passengers disembarked from the aircraft. Then, she claims, the airline said they had to rebook the flight for a different day and that passengers would need to pick up their checked luggage.
Passengers were also instructed to leave the gate area, and told they could inquire about their flights at the Frontier ticket counter.
One person yells, âWe all have nowhere to go!â
The video ends with footage of a line by the Frontier counters, with text overlay that claims, âThey said employees stepped away from the counter (no one is up there).â
This isnât the first time a passenger has had a nightmare flight experience with Frontier, and viewers voiced their feelings about the airline in the comments.
âTikTok has convinced me that I will never fly Frontier or Spirit,â someone wrote.
Another declared, âI flew Frontier ONE time! Never again!â
âWe flew Frontier for the first time this week & I will never fly with them again,â one commenter revealed. âBetween the delays & all the fees, it equaled to what I would have paid with a better airline.â
âThis was Jacksonville to Philly? Three days?â another observed. âCould have drove home by then. Crazy.â
âIâm in Virginia and drive to Orlando all the time,â someone else said. âItâs only 14 hours they could have easily drove.â
One person made the case that it wasnât just Frontier Airlines having issues with their flights, claiming, âIt wasnât just this airline. This weekend there were tons of delays.â
The Daily Dot reached out to the creator via TikTok comment and to Frontier via email.