Mystery shopper heads to McDonald’s for a meal. She says the worker made this one grave mistake

@kaylalaughsoutloud/TikTok Joe Hendrickson/Adobe Stock (Licensed)

‘I gave her 2 opportunities’: McDonald’s mystery shopper orders meal at drive-thru. She says the worker made this one grave mistake

‘Hopefully it will be forgiven.’


Braden Bjella


One job thathas long been of fascination to internet users is mystery shopping.

Mystery shopping, also known as “spy shopping” or “secret shopping,” involves stores hiring plainclothed people to shop at a store or restaurant, and then report their experience to the restaurant itself. Their report might include information about customer service, the items they were able to purchase, the quality of the facilities in-store, and other information that a simple inspection from management may not be able to convey.

TikTok user Kayla (@kaylalaughsoutloud) has intrigued viewers with her stories of being a mystery shopper, previously sharing her experiences of mystery shopping at places like McDonald’s and Outback Steakhouse. Now, she’s returned to McDonald’s to reveal one minor detail from her experience that could be a mark against an employee.

A McDonald’s worker’s one mistake

In her video, Kayla shows herself going through the drive-thru at McDonald’s. Upon reaching the window, she orders a sausage, egg, and cheese McGriddle. After the person working at the restaurant confirms her order, Kayla then adds a hash brown. The worker again confirms the item and then directs Kayla to the next window.

It may be difficult for most to spot, but Kayla reveals that the employee made a crucial error during this process.

“She did not upsell me,” Kayla says. “I gave her two opportunities. I ordered the sandwich. She was supposed to then ask me if I wanted to make it a combo. I tried again by adding the hash brown.”

Numerous McDonald’s employees have reported that they are required to upsell customers, encouraging them to turn single items into combos or more.

@kaylalaughsoutloud @McDonald’s #fyp #mysteryshopping ♬ original sound – 😂 Kayla Laughs Out Loud 🤣

But do customers like being upsold?

While Kayla notes that these are her mystery shopping requirements and not her personal desires, many commenters stated that they would prefer if employees didn’t try to upsell them on items.

“I always hated trying to upsell. if they wanted it to begin with…. they would have ordered it,” wrote a user.

“Personally I’m grateful when they don’t try to upsell me on every little thing. I wanted the combo I order the combo,” echoed another.

“Personally, I don’t appreciate upsells,” declared a third. “If I can see it on the menu, I don’t need an upsell. Is this a rule on your list you need to follow?”

The Daily Dot reached out to McDonald’s and Kayla via email.

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