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Starbucks customer catches barista adding $2-$3 tip for herself every time in drive-thru

‘Im a supervisor and they will actually get in trouble for answering the tipping question.’

Photo of Beau Paul

Beau Paul

Starbucks customer catches barista adding $2-$3 tip for herself every time in drive-thru

You might want to be more attentive the next time you’re tempted to hit the “no receipt” button on a signature pad. A Starbucks customer went viral on TikTok after revealing that a “certain barista” was skimming $2 to $3 dollars per drink from her card using the pad’s built-in tip option.

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In a recent video, Zo (@zosfakeaccount_) said that she visited Starbucks for her caffeine fix “every single day.” But it took her over a month, she said, to realize she had been “tipping” more than she intended to.

“Beware for this Starbucks scam,” she wrote in the text overlay. 

@zosfakeaccount_

Idec but did i not notice this loooool

♬ original sound – Zo
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Essentially, Zo said that Starbucks’ tip screen let one worker at the chain virtually pick her pocket.

“I get a drink from Starbucks every single day,” Zo said, noting that the chain recently came out with a new check-out feature that lets customers tip a certain dollar amount. “Before you tap your card… there’s a tipping option. So it’ll be, like, $1, $2, or no tip.” 

Zo said that she does typically leave tips, but alleged that a “certain barista” was claiming tips that Zo did not authorize.

“I look back and my $7, $8 dollar drink is now $9, $10 dollars,” she said.

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The Daily Dot has reached out to Zo via TikTok comment and to Starbucks by email. As of Monday evening, Zo’s TikTok had over 402,800 views.

In the comments, a handful of viewers advised Zo to start collecting a paper trail. 

“Ask for your receipt?… You could bring it to a manager,” one person said.

“Check the receipts,” another advised.

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“Coming from a barista always ask for your receipt,” a third person wrote.

Several current or former baristas, meanwhile, called out the Starbucks’s employee’s bad behavior.

“As a barista here, that’s very wrong of them doing that,” one said.

“Im a supervisor and they will actually get in trouble for answering the tipping question,” another worker said. “Like we can’t do that, so stay aware always.”

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And at least one viewer said that they’ve had a similar experience to Zo’s. “This happened to me,” they wrote. The only reason why I found out [is] because I order the same drink every day but the prices were different all the time.”

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