A girl talking into camera (L) and a cell phone (R).

Diego Thomazini/Shutterstock @eve.victoriaa/TikTok (Licensed)

‘Facebook doesn’t care unfortunately’: TikToker says Meta wouldn’t help after her Facebook account was hacked

Countless users say they've faced similar issues with Facebook's customer service.


Mikael Thalen


Posted on Feb 23, 2022   Updated on Feb 24, 2022, 11:22 am CST

A TikToker who claims to have had her Facebook account hacked has gone viral after detailing the arduous steps users must take to get their accounts restored. Yet despite her efforts, @eve.victoriaa still hasn’t regained access.

In footage posted earlier this month, @eve.victoriaa revealed how she began receiving text messages from her family in January after her Facebook account began sharing lewd videos. By the time @eve.victoriaa had read the messages, her account had seemingly been deleted altogether.


I do not care how cringe this is, this is about me getting justice #fyp #foryoupage #storytime #facebook #instagram #meta

♬ Formula – Labrinth

Not only that, @eve.victoriaa says that she then attempted to log into her account on Instagram, which is owned by Facebook and found that it had been disabled as well.

In an attempt to regain access, @eve.victoriaa sent Facebook two emails explaining the situation. After providing a copy of her ID in order to prove her identity, @eve.victoriaa says she didn’t receive a reply.

The TikTok user followed up by sending another email as well as two DMs to Facebook and Meta (Facebook’s new parent comapny) on Twitter. After sending three additional emails and a DM to Facebook on another Instagram account, @eve.victoriaa even left a review on the website “Pissed Consumer.”

In an update video several days later, @eve.vicrotiaa said that she had still not regained access to her accounts despite sending even more emails to Facebook.


Reply to @miss..sunnyshine sorry the video is a little shaky I’m literally pissing myself about this date #fyp #foryoupage #storytime #update

♬ original sound – Eve

The comment section on her videos were filled with other users who likewise claimed to have experienced similar issues with Facebook.

“Facebook has absolutely no support for recovering accounts,” one TikToker said. “I’ve been trying to access an old account for years, and they never respond.”

Another user claimed that she had to email Instagram 70 times before she finally received a response.

In comments to the Daily Dot on Wednesday, @eve.victoriaa, whose video has since been seen more than 2.5 million times, revealed that she has still not been able to get back into her Facebook and Instagram accounts. She also said she has created new accounts given that her original profiles may never be restored.

“Honestly, the biggest thing that stuck out to me after my TikTok went viral was the flood of comments from people in similar situations,” she said. “I was disappointed to find out that it wasn’t just me; so many others have lost precious photos, memories, and accounts because of a company’s failure to prioritize supporting their consumers.”

The Daily Dot reached out to Facebook to inquire about the issue but did not hear back.

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*First Published: Feb 23, 2022, 2:08 pm CST