Lowe's customer makes racist comments, Lowe's employee scolds the filmer

Xuna Hu/Facebook

‘You’re being hostile’: Lowe’s worker accused of ‘gaslighting’ Asian woman subjected to racist remarks by white customer (updated)

'The worst part is that no one stepped in to help this woman.'


Dana Ysabel Dela Cruz


Posted on Jan 23, 2022   Updated on Jan 31, 2022, 10:15 am CST

An Asian American woman is demanding an apology from Lowe’s after an employee mishandled a racist experience she had with another customer—and many on social media are rallying behind her.

Xuna Hu was shopping at Lowe’s in Springfield, Illinois on Jan. 17 when a white customer allegedly told her “Go back to your country,” Hu said in a Facebook post. The customer made these comments after taking one of the fire pits that Hu was waiting to purchase. 

In the attached video, Hu asks the customer—a white woman—to apologize. Instead, a white Lowe’s employee, whose name tag identifies him as David, scolds Hu, telling her to delete the video and calling her “combative” and “hostile.” David also threatens to refuse her sale.

“I’m asking you politely to delete the video you are currently taking,” David says in the video. “There is nothing that you need the video for. There is no crime being committed.

“It’s not right to be racist,” Hu replies. “And I have full right to protect myself, take the video just in case she does something bad to me. It’s nothing to you, because you’re white.”

Hu’s story went viral on TikTok after several large accounts reposted her video. TikTokers Ed (@etchaskej) and Danesh (@thatdaneshguy) both made videos about Hu’s experience, garnering 1.5 million and 484,000 views, respectively. 

@etchaskej Being victimized is bad enough then being gaslit about it is somehow worse @Lowe’s #stopasianhate #gaslighting #soundsaboutwhite #yt #fyp #asiantiktok ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell

Many commenters provided words of support on Facebook and TikTok. Many criticized David for belittling Hu’s experience.

“David was gaslighting Xuna,” one Facebook user wrote. “David doesn’t get to decide how big of a situation this is. HE wasn’t the subject of the racist remarks.”

“The worst part is that no one stepped in to help this woman,” one TikTok user wrote. “Normalize standing up for the right thing.”

Now, Hu is demanding change from Lowe’s. In another Facebook post, she asked others to use her template letter to email the company’s CEO. A Change.org petition on Hu’s behalf has reached over 16,000 signatures. According to the State Journal-Register, Illinois state Rep. Theresa Mah started the petition after seeing Hu’s video. The email and petition both call for an apology to Hu and racial sensitivity training for employees.

The Springfield Lowe’s currently has a 1.4 star rating on Facebook. Many one-star reviews call on the store management to fire David.

Hu told the Daily Dot she appreciates the support she’s received from “people that I don’t even know.”

“All I hope is people to understand that racism is not ok,’” she said in a Facebook message. “We are all humans. We don’t have to hate each other because we look different. Right now it’s the really hard time for everyone. Please love, respect and support each other!”

The Daily Dot has reached out to Lowe’s via email.

Update 10:41 am CT, Jan. 24: In a statement to the Daily Dot, a Lowe’s representative said:

“We were appalled to hear about this experience.  At Lowe’s, discrimination of any kind is unacceptable. We spoke to Ms. Hu and apologized, letting her know we are taking swift action to address the matter. Our intent is to always ensure customers feel valued, respected and welcome. We are committed to creating a safe and open environment for all customers.”

Today’s top stories

‘Fill her up’: Bartender gives woman a glass of water when the man she’s with orders tequila shot
‘I don’t think my store has even sold one’: Whataburger employees take picture with first customer who bought a burger box
‘It was a template used by anyone in the company’: Travel agent’s ‘condescending’ out-of-office email reply sparks debate
Sign up to receive the Daily Dot’s Internet Insider newsletter for urgent news from the frontline of online.
Share this article
*First Published: Jan 23, 2022, 4:03 pm CST