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Nationwide internet outage leads to social media uproar

Every region of the United States was affected.

 

Phillip Tracy

Tech

Published Nov 6, 2017   Updated May 22, 2021, 12:00 pm CDT

If your internet has been acting up all day, don’t worry, you’re not alone.

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The outage report service Down Detector shows that a number of internet service providers (ISPs) all appear to have been hit with outages across the U.S. Graphs with the number of incoming reports spiked this afternoon for dozens of services and companies, including Comcast, Facebook, Spectrum, Twitter, Google, AT&T, and Verizon, among others.

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Down Detector

Some of the entries, especially those for games including Overwatch, Destiny, and Call of Duty, or social services like Twitter and Facebook, could be attributed to widespread problems with ISPs, like Spectrum or Comcast.

Most concerning is the timing of these reports. Almost all major internet providers in the U.S. ran into problems around 1pm ET, though it appears Comcast was hit the hardest, with more than 10,000 reports filed in a 60-minute span. Some users reported intermittent or slow services while others were simply unable to connect.

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It appears the problems may have stemmed from Level 3, the third largest fiber-optics supplier in the country that provides internet to major ISPs in 46 U.S. states. Any issues Level 3 faced with its network infrastructure could have trickled down to the providers who use that equipment. If so, there would be nothing a customer could do on their end to fix the problem. Level 3 declined to comment on whether its issues affected other ISPs.

Level 3 confirmed that its network was back up at 3:27pm ET today, around 90 minutes after it started seeing issues.

https://twitter.com/Level3NOC/status/927633534424141824

Less than 10 minutes later, Comcast’s official support account said the issues were resolved for “almost all customers.”

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The incident caused outrage on social media, with support pages getting bombarded by questions from furious customers. Others simply struggled to live an internet-free afternoon.

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The outage appears to be nearing its end (as of 4:20pm ET), but we’ll keep an eye on things and update this article if more issues arise.

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*First Published: Nov 6, 2017, 4:12 pm CST