Airbnb says it will soon begin verifying every single one of its listings in the aftermath of a shooting at a California rental on Halloween.
While at the New York Times DealBook Conference on Wednesday, Company CEO Brian Chesky pledged that all 6 million home rental listings on the site would be verified by late 2020.
“We’re going to make sure we can stand behind every single listing, every single host, to make sure that every single listing is accurate,” Chesky said.
Airbnb says the verification system will be made possible with the help of both company employees and the Airbnb user community itself.
Certain employees will even receive training from law enforcement on how to deal with customer complaints before being tasked with operating a new 24/7 rapid response hotline.
Reservations deemed to be high-risk, such as a single individual renting a 10-room home for a night, will be manually reviewed also.
Chesky further promised that users would be given a full refund or a different Airbnb altogether if they check into a listing and find it doesn’t match the online description.
“Ultimately, technology has its limits, at least technology today, and so you have to put a lot more humans behind it in the review,” Chesky said.
The announcement not only comes after October’s shooting, which took the lives of five people at a party, but also after a report from Vice found that scammers were exploiting Airbnb users across the country.
- Airbnb to ban ‘party houses’ after fatal California shooting
- So you’ve been scammed by your Airbnb host. Now what?
- Everything you need to know about Airbnb Experiences