This coffee brand got roasted so hard they had to delete their Twitter

This could've gone better.

 

Jay Hathaway

Internet Culture

Published Mar 6, 2016   Updated May 27, 2021, 3:15 am CDT

Weird Twitter,” a loose cohort of people making good and ironical posts on the Twitter dot com website, is not especially fond of marketing and #brands. So when a Brooklyn coffee company approached popular online posts maker Leon Chang (@leyawn) about helping them become the “official coffee of Weird Twitter,” he burned them. Hard. So hard they deleted their account.

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In a DM, Knickerbocker Coffee offered Chang “free coffee or a funny T-shirt” to help them co-opt Weird Twitter for profit.

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“Give me $500,” he demanded. Reasonable.

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But the coffee roaster claimed it couldn’t afford that. Now we have this screengrab as a monument to a doomed marketing ploy:

Naturally, Weird Twitter now loves the bad and rude coffee brand—in an ironic way. Though Leon blacked out the name of the company, it wasn’t very hard for people to sniff out on social media.

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Or to ridicule:

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But the fun was over all too quickly.

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After Leon’s burn and some hot, thick jokes, the company deleted its Twitter account altogether. (It’s still on Facebook and has an official website, so rest assured this minor gaffe didn’t destroy the business entirely.)

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[Placeholder for https://www.facebook.com/KnickerbockerCoffee/photos/a.1019393281453449.1073741828.1005298999529544/1024690057590438/?type=3 embed.]

It’s a shame to see such a perfect opportunity for corporate #brand #synergy (where one party sells something for money and the other party advertises it for free) slip down the drain. But that’s how things go in the “content game” these days. It’s brutal out there.

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Reached for comment on Facebook, Knickerbocker Coffee explained what they were going for, and what they learned during their brief time as the official coffee company of Weird Twitter:

We sent out a friendly request to @leyawn asking if he would be interested in receiving some free coffee or a t-shirt in exchange for a tweet or retweet. We wrote the message in a sarcastic and corny fashion as is the style of our copywriting. We thought it was clear that most of the things we said in the message were sarcastic but, based on his reaction, we guess they were not clear enough. For example, we don’t actually think we are “topically hilarious” and we don’t actually think Weird Twitter fans need “a brand that understands them.”

We never expected it to be such a big deal or for him to respond in the way he did. Maybe we were a bit naive in attempting to reach out to weird twitter (we even admitted this may be foolish in our original message to him). Regardless, we hope this is behind us and we have learned from the incident that this may not be the best marketing strategy.

Leon learned something from the experience, too:

Even done well, companies trying to interact with people on Twitter is often uncomfortable to watch, in a Steve-Buscemi-on-30-Rock kind of way. And that goes double (at least double) for Weird Twitter, which loves good post havers and disdains brands. The only way to win that game is not to play.

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Screengrab via Know Your Meme

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*First Published: Mar 6, 2016, 1:00 pm CST