A DoorDash customer attempted to make the case for tipping after an order is complete after receiving another person’s order from Firehouse Subs.
The woman, Native Honey (@nativehoney01), posted a video to TikTok on Feb. 7 showcasing another customer’s order that consisted of four cookies, a cup of soup, and a sandwich. “This is exactly why they shouldn’t require you to tip ahead of time,” she said. “People should do their jobs before they get their tip. This isn’t my fucking order.”
Honey said she ordered two sandwiches from the Jacksonville-based sandwich chain but that the DoorDash driver gave her an order that was meant for Eddie, another customer.
The receipt for the order has the name “Eddie” on it. “This was on the outside of the bag so the driver could clearly see this order,” Honey says, referring to the receipt.
“What the fuck, DoorDash? Your drivers are fucking idiots,” she concluded the video.
According to the caption, this is not the first time Honey has experience issues when trying to order through the platform. “My name is Native Honey! There is issues EVERY time I order!” she wrote, tagging the food delivery app.
The Daily Dot reached out to Native Honey via email and to DoorDash via press email.
Honey’s video racked up over 160,000 views, and viewers had mixed emotions over it. While some who have similarly received a wrong order resonated with Honey’s frustrations, others urged her to have a little more empathy. “You get a refund anyway so what difference does it make?” one of the top comments questions.
Others argued the restaurant could be at fault for handing the driver the wrong order and encouraged Honey to order through Uber Eats instead since the platform makes the tips adjustable—even after a delivery is made.
Update 12:39am CT, Feb. 17, 2023: During an interview with the Daily Dot, @nativehoney01 revealed what happened after the video.
She said she contacted DoorDash but was unable to receive a refund since she “didn’t qualify” because of how frequently the delivery service makes mistakes. However, she said they did contact her after the video went viral.
On the other hand, how frequent are the issues the content creator experiences with DoorDash?
“Yes theirs is an issue with almost every single order,” she told The Daily Dot via email. Despite the almost near-constant problems, @nativehoney01 said she still uses the app.
“I know I shouldn’t even use them at all but I try to give them the benefit of the doubt and they never cease to continue to fail. It’s definitely a very flawed system,” she said.