- The chicken sandwich war is in full throttle on Twitter 4 Years Ago
- Netflix’s ‘Sextuplets’ proves Marlon Wayans is no Eddie Murphy—or even Mike Myers 4 Years Ago
- Facebook is finally rolling out its clear history tool 4 Years Ago
- ‘Theater etiquette’ tweets surge after YouTuber cast in ‘Waitress’ 4 Years Ago
- A GoFundMe for Eric Garner’s killer has raised more than $70,000 Today 12:49 PM
- YouTuber finds GoPro footage of man who drowned in 2017 Today 12:20 PM
- Netflix’s ’45 rpm’ is as tired as the boomer rock era it tries to honor Today 11:38 AM
- Teen arrested for threatening to ‘slaughter’ abortion clinic on iFunny Today 11:29 AM
- How to stream the LA Galaxy vs. Cruz Azul Leagues Cup semifinal match Today 11:10 AM
- Going broke over the App Store? Here’s how to turn off in-app purchases Today 10:49 AM
- Jill Biden says even if you don’t like Joe Biden, you need to vote for Joe Biden Today 10:43 AM
- Report on ideal thermostat temperature brings out the dad jokes Today 10:28 AM
- Edited videos of Portland protests are telling half-truths Today 10:20 AM
- Netflix debuts upcoming releases section on the Netflix TV app Today 9:29 AM
- Marianne Williams announces plan for a Department of Peace Today 8:53 AM
Imagine you’re a pregnant lady experiencing contractions in the middle of the hustle-and-bustle of New York City. You need to get to the hospital as soon as humanly possible, and you are not about to take the subway or the bus. What’s your next best option?
You’d think an Uber ride would probably get you where you need to go with as little hassle as possible, but one woman had the opposite experience when an Uber driver decided to ditch her. Not only that, he also had the nerve to bill her $13 for a trip that never took place.
The Uber driver reportedly arrived at the location of the customer, who was waiting with her husband and birthing coach, and found her vomiting on the side of the road. Rather than provide her and her companions with the transportation assistance he agreed to via the Uber app, he informed her that he would not be giving her a ride to the emergency room because the risk of her getting sick in his car would cost him $1000. He then drove off and charged her $13 for his trouble.
All this sounds despicable to be sure, but unfortunately, the Uber app does not offer a fool-proof way of confirming a requested ride was actually fulfilled, only the driver’s clean conscience can stop him or her from tapping the button on the Uber app that completes a request and generates a charge for the ride.
This sordid tale ends with both good news and bad. Although the original driver allegedly informed the trio that no other Uber driver would accept a woman in labor as passenger, the second ride they requested went through without a hitch and was able to get them to the hospital right on time to deliver a healthy baby boy. The previous erroneous charge of $13 was also refunded, but not without incident.
Uber eventually apologized for the incident and promised to take necessary action, but only after the story gained significant traction online. “Denying service to a passenger in labor is unacceptable: it goes against our code of conduct and the standard of service our riders rely on,” an Uber spokesperson told Fortune. “We are glad that the rider’s next driver was professional and courteous.”
Jam Kotenko is a technology reporter and graphic designer who specializes in coverage of Instagram, Facebook, and other social media apps. Her work has been published by Digital Trends, Bustle, and Gotta Be Mobile.