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It may soon be safer to leave negative reviews on Yelp

Two members of Congress are fighting for your right to leave negative reviews. 


Eric Geller


Posted on Sep 17, 2014   Updated on May 30, 2021, 2:02 pm CDT

Every once in a while, a few members of Congress try to do something good. Such was the case on Tuesday, when two representatives introduced a bill to prevent businesses from censoring their customers’ negative online reviews.

The House bill from California Democrats Eric Swalwell and Brad Sherman, called the Consumer Review Freedom Act, is short and to the point. It declares that a contract clause is illegal if it “prohibits or restricts the ability of a person who is a party to the form contract to engage in a covered communication” or “imposes a penalty or fee against a person who is a party to the form contract for engaging in a covered communication.” In this case, the term “covered communication” refers to online reviews.

The bill’s final provision clarifies that nothing in its text should be read to nullify ongoing lawsuits related to libel, slander, or other punishable speech. A company will still be able to sue a customer who, for example, deliberately lies to tarnish the company’s reputation.

Over the years, a number of businesses have gained attention for requiring customers to sign “non-disparagement” clauses when they interact with that business. In November 2013, for example, online retailer KlearGear attempted to charge a couple $3,500 for a negative review about its failure to deliver their orders. It was this infamous case that inspired Swalwell to draft his bill.

Customer intimidation and retribution is such a problem on Yelp that the company declared its support for a California law protecting negative reviews on Sept. 10. That bill passed by a wide margin on Aug. 18 and became law last week.

Laurent Crenshaw, Yelp’s head of public affairs, told National Journal that the company “was supportive of [Swalwell’s] effort and the efforts of other lawmakers to make it explicitly clear under law that non-disparagement clauses in consumer contracts violate the core tenets of the First Amendment of the U.S. Constitution.”

Before the Consumer Review Freedom Act can get a full floor vote, it must pass the House Committee on Energy and Commerce.

H/T The Verge | Photo via holiday-extras/Flickr (CC BY 2.0)

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*First Published: Sep 17, 2014, 2:31 pm CDT