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This is at least the fourth known case.
Maybe now it’s safe to call it a regular practice: Notoriously customer-unfriendly Internet provider Comcast renamed a customer “Super Bitch” on her bill, she says.
Comcast has recently confirmed and apologized for recent reports that its employees renamed customers “Asshole Brown,” “Whore Julia Swano, and “Dummy.”
Whether those customers were in fact difficult to deal with is beside the point: By multiple metrics, Comcast is the reigning “most-disliked company in the U.S.,” and the Internet-provider industry in generally is one of the least popular in the country.
In an interview with Chicago’s WGNT TV, 63-year-old Mary Bauer of Addison, Ill., said she had 39 different technicians come to her door to fix her problematic connection. At one point, some irate employee eventually changed her first and middle name to Super Bitch, as evidenced by the bill she gave the station.
In an email to the Daily Dot, Jack Segal, Comcast’s vice president of communications, said that the company has “reached out to our customer to apologize and try to make it right.” Still, one has to admit that the fact that it keeps happening, though, is super bitchy.
H/T Gawker via WGN | Illustration by Fernando Alfonso III
A former senior politics reporter for the Daily Dot, Kevin Collier focuses on privacy, cybersecurity, and issues of importance to the open internet. Since leaving the Daily Dot in March 2016, he has served as a reporter for Vocativ and a cybersecurity correspondent for BuzzFeed.