Ever thought about where your Walmart.com orders actually come from? You might be shocked to know they’re not just shipped from some far-off warehouse. Depending on where you live, they could be sent right from your neighborhood Walmart store.
A recent TikTok video by user @digitaljared has gone viral, revealing that Walmart.com orders are fulfilled using the company’s “ship from store” (SFS) program. The video shows the inside of a Walmart supercenter, where pickers select items from the shelves and prepare them for shipping directly to customers.
@digitaljared, a self-described former Walmart employee, posted the video two days ago and it has since amassed more than 52,000 views.
@digitaljared #walmart ♬ original sound – Digital Life
In it, he films himself walking around a Walmart supercenter showing the “ship from store” area. He says: “You think it’s coming from a DC [distribution center]? nope. Them pickers be picking right from that shelf, putting it in the little pick cart going back there wrapping it up, putting it on a FedEx truck. 6 o clock that FedEx truck is out the door and guess what? They get another backed up, empty, ready to go. They fill that truck every single day. It’s insane. Now you know.”
The video received a mixed response, with some viewers expressing surprise and others saying they already knew about the SFS program or didn’t care where their orders came from.
“best buy does the same thing with all their stores that’s how I get 1 day shipping,” one commenter said.
“Same as Target … it’s not a secret,” a second user commented.
“Everyone knows this information. Literally every major retailer has ‘pickers’ pulling from the sales floor,” a third commenter remarked.
“The prices are different a lot of the times free shipping for me I’ll order in the store they can deliver it for cheaper,” suggested another.
A few years ago, Walmart started moving toward an omnichannel strategy that includes shipping from stores rather than just distribution centers, according to one article from 2020. This concept is something that Target had already embraced and promoted at the time.
The Daily Dot has reached out to @digitaljared via TikTok comment and to Walmart via the media relations form on its website.