A user on TikTok has sparked discussion after alleging that an Enterprise Rent-A-Car location told her that a car could not be rented due to hail damage—only for her to see someone else renting the car later.
In a clip with over 21,000 views, TikTok user Arlisa (@poochiethebutterfly) says she went to the Loves Park, Illinois Enterprise location to rent a car.
“I ubered to Enterprise and arrived at 7:25am only for them to call me when i was outside to say they have no rentals on [their] lot,” she explained in the caption. “I asked about this black toyota corolla i was told it had hail damage and [could] not be driven.”
In the comments, Arlisa added that her current car was being repaired and she needed the rental to get to school.
@poochiethebutterfly I was scheduled to pick up at 7am so i could be on time for school. I ubered to Enterprise and arrived at 7:25am only for them to call me when i was outside to say they have no rentals on there lot. I asked about this black toyota corolla i was told it had hail damage and coukd not be driven. What do we have here? Why do they lie instead if being honest? This lady literally got in that car went and picked that man up and rented the car they said had hail damage to him. #enterprise #viral #privileged #enterpriserentacar #lovespark #haildamage #fyp #rental #nursingstudent ♬ original sound – _Poochie_
However, the video does appear to show someone preparing to rent the same car to which the TikToker was referring. The TikToker also claims that an employee picked up the customer in a separate rental car after telling her that there were no cars available.
“They pick and choose who they want to have as a customer,” she wrote in the text overlaying the video. In the caption, she added, “Why do they lie instead if being honest? This lady literally got in that car went and picked that man up and rented the car they said had hail damage to him.”
Commenters were quick to come to the TikToker’s defense, encouraging her to escalate the issue both with the company and through legal channels.
“Report them to corporate,” said a user. “give their names and file a lawsuit asap!”
“Report it on BBB. & watch how fast corporate wil call you trying resolve your file complaint,” added another.
“Leave a bad review, call management, corporate,” echoed a third. “This is evil.”
The Daily Dot reached out to Enterprise Rent-A-Car via email and Arlisa via TikTok comment.
Update 3:33pm CT July 12: In an email to the Daily Dot, an Enterprise spokesperson claimed the customer who received the hail-damaged vehicle had made a reservation in advance.
“Recent storm activity in the area caused hail damage to multiple vehicles, impacting our availability. Following the storms, the branch immediately reached out to customers, including the TikTok user, to advise them of limited availability,” the spokesperson stated.
“Once customers were notified, the branch worked to fulfill reservations, starting with the ones made furthest in advance,” they continued. “The gentleman seen in the customer’s TikTok video had made his reservation on June 13, which was weeks prior to the TikTok user’s reservation being made.”
“Following this, the branch did reach out in an effort to help the customer with a rental, but has not received a response,” they said. “We strive to make every customer experience the best it can be and would welcome the opportunity to work with the customer to provide a satisfactory resolution.”