Chipotle ingredients in metal containers (l) Chipotle restaurant with sing in city with people walking (c) Chipotle counter with ingredients low in stock in metal containers (r)

Northfoto/Shutterstock @greengardenbunches/TikTok (Licensed)

‘Look, everything I need is right there’: Chipotle customer confronts workers for withholding ingredients for online orders

'Y'all told me you didn't have no tortillas, and there are tortillas right there.'

 

Braden Bjella

IRL

Posted on Jan 17, 2023

A user on TikTok is calling out Chipotle for allegedly withholding items from in-person customers to keep them reserved for online orders.

In a video with over 24,000 views, TikTok user @greengardenbunches shows the ingredients apparently reserved for online orders, then contrasts them with the ingredients reserved for in-person orders. The latter is missing a considerable number of items.

“Look. They’ve got all this shit over here that I can get, but I can’t get nothing because she says she’s not allowed to touch it,” says the TikToker, pointing the camera at a range of ingredients meant for online orders. “Look — everything I need is right there!”

The TikToker then turns her attention to the in-person ingredients, of which many are missing.

“Nothing over here, but I can’t have nothing over there,” she notes.

@greengardenbunches @chipotle Count your days #onlyinurbanareas #neveragain💔 #thisisnotthat #likereally #greengardenbunches #thezubigarden #mamaafrica #coconutoilandlocs #trending ♬ original sound – MAMAAFRICA

After @greengardenbunches notes the absurdity of the situation, an employee chimes in to tell her she “can order online.”

“I shouldn’t have to order online! I’m standing in your store!” @greengardenbunches retorts. She then gestures toward the online ingredients. “Y’all told me you didn’t have no tortillas, and there are tortillas right there…This ain’t right.”

@greengardenbunches makes a point of noting that employees had been nice to her during this process; however, the notion that the store could not utilize their ingredients for her order struck her as absurd.

“I looked online. It said things were available. I don’t want to order online…[and] you’re telling me I can’t have what I want to eat when you have what I want to eat right over here?” @greengardenbunches questions.

In the comment section, many users speculated that this was a store policy, not employee preference.

“It’s not the employees fault. They are just following rules,” wrote a user.

“The reason why they can’t just give it to u is bc they can’t shut down the app UNLESS the internet goes down , they have to make sure they have items,” alleged a second.

“They do this every night they prioritize the online orders because they run out of stuff,” shared a third.

Still, many other users felt this explanation was inadequate, with some saying they had experienced something similar to the events of the video.

“Chipotle always be doing shady stuff…not a problem till you drive all the way there and then they tell u,” stated a commenter.

“Yes, it recently happen to me when I wanted some guacamole and chips. She told me to order online,” recalled a second.

“Anytime I order online I end WAITING IN THE STORE FOR 30 MINUTES ANYWAYS,” claimed an additional TikToker.

The Daily Dot reached out to Chipotle and @greengardenbunches via email.

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*First Published: Jan 17, 2023, 11:14 am CST