An Uber Eats customer detailed her three-hour wait for her Chick-fil-A order, only for her food to allegedly arrive in less-than-ideal shape.
In a video that racked up 1.1 million views, Karma (@karmapilled) shares with her 30,000 followers that she has been waiting two hours for her Chick-fil-A order, which consists of an eight-piece chicken nugget meal and a cookie.
“They’ve yet to bring it to me,” Karma says. “Either an astroid must’ve hit this restaurant, or all of your chefs spontaneously combusted.”
@karmapilled @Chick-fil-A @Chick-fil-A PSL PLEASE EXPLAIN NOW. I AM LITERALLY STARVING (alt: @notkarmapilled ♬ original sound – karma (✿◠‿◠)
Many speculated why her order took so long.
“There must’ve been something wrong w Uber eats today I ordered food through Uber eats today as well and it took over 2 hours and the restaurant,” one person stated.
“I work at chi fil a this usually happens when you don’t tip them this happen once and we had to throw the food away due to it being out for 2 hours,” another said.
However, Karma revealed in the comments section that she tipped but there was a delay at the store. “Guys i don’t blame the driver it said there was a delay at the store, i tipped and everything too i think it is cfa trying to pray on my downfall.”
In a follow-up video, Karma gives viewers an update. She said that while her food got delivered, she was missing two chicken nuggets, the fries were cold, the drink was watered down, the cookie wasn’t warm, and her honey mustard dipping sauce was missing.
“Chick-fil-A, I don’t know why you hate me enough to starve me for three hours and then give me this,” she says.
@karmapilled my heart is broken. Today has drained me @chickfila (alt: @notkarmapilled ♬ Lacrimosa – Vienna Mozart Orchestra
Viewers speculated that the Uber Eats driver ate her food and urged her to get a refund for the order
Karma tagged Chick-fil-A in her video, but the company has yet to respond publicly.
The Daily Dot reached out to Karma via Twitter direct message and TikTok comment, Chick-fil-A via press contact form, and Uber Eats via press email.