Burger King entrance with caption 'Burger King ignoring customers Poor Service 7:45 and door is closed' (l) Burger King building with sign (c) Burger King entrance hours with caption 'Burger King ignoring customers Poor Service 7:45 and door is closed' (r)

Jonathan Weiss/Shutterstock @rubentheroofer/TikTok (Licensed)

‘They’re supposed to be open at 7. They didn’t want to open up the door’: Customer slams Burger King for being closed almost an hour after its scheduled to open

'Literally, go to the drive-thru or pick another restaurant.'


Braden Bjella


Posted on Feb 15, 2023   Updated on Feb 19, 2023, 1:39 pm CST

A customer attempted to walk into a Burger King location, only to discover the store was still closed an hour after it was scheduled to open.

In a video with over 13,000 views, TikTok user Ruben (@rubentheroofer) shows the door of a Burger King. “They’re supposed to be open at 7. I’m waving at people. They didn’t want to open up the door,” Ruben says. “Then, when they finally do open up the door, they give people attitude.” 

Ruben claims in the text overlaying the video that it was 7:45am at the time of filming.

@rubentheroofer #burgerking #badservice #loosingsupport #american #fastfood ♬ original sound – Rubentheroofer

In the comments section, users gave reasons as to why the door may be closed.

“Sometimes we’re so short staff that we don’t open the lobby,” a commenter explained. “Literally go to the drive thru or pick another restaurant simple.”

“Maybe they’re having technical difficulties,” another speculated.

“Well that’s what happens when y’all said ‘don’t like your job quit,’” offered a third. “That’s exactly what they did. Now you see what we been talking about.”

The topic of workers being underpaid came up several times.

Earlier in the year, a Burger King franchise was demanded to pay “a whopping $2.2 million in unpaid back wages” to over 200 employees “after winning an appeal to the California Labor Commissioner’s Office,” per SFist. In 2017, the NLRB found that another Burger King location violated workers’ rights after disciplining them for going on strike.

Back on TikTok, some chastised Ruben for complaining about what they perceived to be a trivial issue.

“Literally go anywhere else then,” a user wrote.

“If you like you can fill out an application otherwise get over it,” a second added. “Fast food jobs suck!!!!”

“Its almost like they don’t get paid enough to deal with all the Karen’s out there,” an additional TikToker shared.

A few users claimed that something like this was actually common.

“I travel for work. this is bk all over the place,” a commenter alleged.

The Daily Dot reached out to Ruben and Burger King via email.

Update 1:34pm CT, Feb. 19, 2023: In an email to the Daily Dot, Ruben wrote the following, “I’m happy to see that [there] is a lot of people that agreed and many more that don’t. I want everyone to know that I’m glad everyone took the time to comment and hope that not just Burger King but all restaurants will know that they have to treat their customers with respect — but I would be happy to provide good roof services if they called me.”

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*First Published: Feb 15, 2023, 10:12 am CST