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Apple will reportedly replace damaged iPhone 6 Pluses with free upgrade
If you’ve been muddling through with a faulty old iPhone, today could be your lucky day. According to a leaked internal memo, those with a damaged iPhone 6 Plus—a phone nearing 4-years-old now—could get a free iPhone 6s Plus.
A document sent out to Apple’s Authorized Service Providers, obtained by MacRumors, says that iPhone 6 Plus owners who qualify for a whole-device replacement could get a newer iPhone 6s Plus instead. Many issues can typically be dealt with by replacing a single component; for instance, if someone has problems with a faulty camera or broken display, those individual modules can be swapped out for new ones. If someone has problems with more integral phone components, however, such as the iPhone’s Lightning connector or logic board, that could warrant a whole-device replacement.
The memo doesn’t specify which iPhone 6 Plus models are affected, e.g., if it pertains to a certain storage size model or a certain color. According to MacRumors, Apple doesn’t produce the iPhone 6 Plus anymore. When it comes to device replacements, it may have already depleted the remaining stock of some models, hence the need to replace some with newer iPhone 6S Plus units.
If you have notable issues with your iPhone 6 Plus, it could be worth making a Genius Bar appointment. You can get in touch with Apple Support here. Alternatively, you can make a trip to a nearby Apple Authorized Service Provider to check if you’re eligible for a device replacement. You can search for those locations through Apple’s website here.
Christina Bonnington is a tech reporter who specializes in consumer gadgets, apps, and the trends shaping the technology industry. Her work has also appeared in Gizmodo, Wired, Refinery29, Slate, Bicycling, and Outside Magazine. She is based in the San Francisco Bay Area and has a background in electrical engineering.