Frontier Airlines’ bag policy has once again gone viral on TikTok.
In a video, posted by user @irinakaulitts1 on April 26, a Frontier Airline worker accuses @irinakaulitts1 of “forcing” her bag into the bin used to check personal luggage size at the Orlando International Airport. If bags don’t fit in the bin, passengers have to pay the airline $99.
“You were forcing the bag. You can’t force the bag,” the worker told her.
“I know you get $10 per bag!” @irinakaulitts1 responded.
@irinakaulitts1 Looking for Frontier Airlines victims who got charged for a personal item $99 which perfectly fits in a gauge with in parameters and against aggressive rude gate agents, especially in Orlando MCO I paid for my personal item. You can see in a video it fitted perfectly. They didn't board me on the flight because I was recording them. So I lost the flight, money for luggage and 1 day of work. And they won't refund my money. I am looking Frontier victims for class action lawsuit.#frontierairlines#frontierairlinessucks#frontierairlinesreview#frontierairlineswhathappened#orlando#mco#airport#gateagent ♬ original sound – irinakaulitts1
In the video’s caption, @irinakaulitts1 said that not only did she pay the $99 fee, but she was then barred from boarding her flight because she recorded the gate agent. “So I lost the flight, money for luggage and 1 day of work. And they won’t refund my money,” she said.
Her video has received over 220,000 views.
Frontier admitted to the Independent that the airline does give workers bonuses for charging customers for bags that don’t fit. That acknowledgment came after a TikToker claimed via TikTok comment that their cousin works for Frontier and gets bonuses “for every bag they charge for.”
The Frontier spokesperson told the Independent that the bonus is “simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”
Viewers lauded @irinakaulitts1 for calling the worker out and shared their own experiences with Frontier’s carry-on bag policy.
“Was in this same situation a month ago. Worst flying experience, EVERYONE ended up paying extra even though their bag does fit. Never fly Frontier…” one viewer urged.
“Yes, call them out! ‘“’I know you get $10 per bag,'” another praised.
The Daily Dot reached out to @irinakaulitts1 via TikTok comment and Frontier Airlines via email.
Update 4:42pm CT May 4: In an email to the Daily Dot, a Frontier Airlines spokesperson shared the following statement.
“The video does not reflect that the customer removed items from her bag to get the bag to fit into the sizer. She subsequently became verbally and physically abusive toward a team member, ultimately necessitating assistance from the Orlando Police Department based on her and her traveling companion’s threatening behavior.”
