Three employees have been fired from Old Navy for racially profiling a Black man at an Iowa store.
James Conley III shared a picture and four videos from Snapchat on his Facebook page Tuesday evening, and said he was accused of stealing the jacket that he wore into the West Des Moines store.
“Today I was racially profiled by the Old Navy store in West Des Moines, Iowa in Jordan creek,” Conley wrote in his post, which has now been shared over 150K times. “I was accused that I didn’t pay for my blue bubble jacket that I got for Christmas that I wore into the store. As I was checking out to purchase some hoodies, I was asked if I wanted to also purchase the jacket that I was wearing.”
Today I was racially profiled by the Old Navy store in West Des Moines, Iowa in Jordan creek. I was accused that I didn'…Posted by James Conley III on Tuesday, January 30, 2018
As the videos went viral, many called out Old Navy and said the store should take responsibility for its employees’ actions. Some said the employees should be fired.
@OldNavy – Go get your PR girl before she digs your grave any deeper. Marking FB comments that contain a screenshot of blatant racism as "spam"? Shows how "disheartened" you really are. #racist #oldnavy pic.twitter.com/Uv7tmhHCIM— Sheena (@SheenaTheSavage) January 31, 2018
@OldNavy Beau Carter, manager of your Jordan Creek location, and Shannon Plagman, along with the other girl ringing up the jacket need to lose their jobs, regardless of tenure. Racial profiling is unacceptable. GAP, Inc has been sued before for this – going for a 2nd? #racist pic.twitter.com/x0QVYjwOb9— Sheena (@SheenaTheSavage) January 31, 2018
@oldnavy IOWA @ShannonPlagman please advise on this policy “anytime someone wears Old Navy clothing they have to always scan that customers clothing to insure that it was previously purchased” bc I’ve never experienced this yet a young black man did at your store! #racism— Thip (@TtotheHeyeP) January 31, 2018
@ShannonPlagman so we're hearing that your employees at the Jordan Creek old navy are racially profiling black customers? And you have knowledge of this incident with James Conley and you haven't said anything wow you sure do a good job at being in charge lmfao— D.Marcel (@Darius89twitt) January 31, 2018
Your employees not one but more than one racially profiled a young black man .He was humiliated and didn't get an apology. Is this what you are teaching your employees in meetings??? I won't be shopping at an old navy in Texas , Iowa or any other state for that matter— Le'Don Tristan (@LeDonTristan1) January 31, 2018
Old Navy heard the customers loud and clear and released its own statement Saturday morning.
“The situation was a violation of our policies and values, and we apologize to both Mr. Conley and to those we’ve disappointed,” the statement said. “All of our customers deserve to be treated with respect. Following a thorough investigation of the incident, three employees who were involved have been terminated. We take this matter—and every conversation around equality— very seriously.”
Earlier this week an Old Navy customer, James Conley III, had an unacceptable experience in our Jordan Creek, Iowa…Posted by Old Navy on Saturday, February 3, 2018
None of the fired Old Navy employees have publicly commented on the incident as of press time.