One McDonald’s worker is shedding light on the best practices for using the fast-food chain’s app.
In a TikTok video that’s been viewed over 60,000 times, user @jahwrld00 explains that employees don’t mind if customers want to use the McDonald’s app, but if they do, to please use it at the speaker at the drive-thru, not at the McDonald’s window.
“As a McDonald’s employee, we don’t care if you use the app. Just use it at the speaker, not at the window because you’re holding up my line,” @jahwrld00 says. “I’m taking orders while cashing out so that gets annoying.”
@jahwrld00 #stitch with @top5bill #fypシ #fyp #mcdonalds #fypシ゚viral ♬ original sound – Jaret
Commenters explained that customers can easily share an app code with employees to help speed up the ordering process.
“As a worker, save yourself the headache and start by asking if they have an app code. No one understands dos and don’ts,” one commenter said.
@jahwrld00 acknowledged the app “saves a lot of money.” According to McDonald’s advertising, customers can use the app to get “exclusive deals” and reward points to later redeem for free meals. McDonald’s has not responded to the Daily Dot’s request for comment on best practices for the app while customers are in the restaurant’s drive-thru.
@jahwrld00’s video was in response to another TikTok, with the caption: “When you’re on the last but you remember you got the McDonald’s app.”
Some commenters on @jahwrld00’s post, who seemed to be McDonald’s employees, said that although the app saves money, it’s still a hassle to handle during peak work hours.
“It saves [a] lot of money but sometimes during rush hour I hate scanning the app [because] my time running, I [need] y’all outta here,” another commenter said.
Update 4:11pm CT, Oct. 11: @jahwrld00 told the Daily Dot that it bothers him when “we’re very busy through the drive thru and people are very unprepared with their order and don’t even have a code ready for us or waiting to give it to us directly.” He wanted to let customers know that the best way to order, when doing so through the app, is to have their code ready at the speaker.
“That way we can figure out any rewards you have at the speaker and your order other than you go to the first window to the person cashing out and have them cash out and try to put in your code and figure out your rewards,” @jahwrld00 said.
@jahwrld00 argued that when customers have their codes ready, it not only benefits the workers; he said customers will get their food faster.
“If you don’t know how to use the app please come inside so we can better assist you,” he said, addressing customers who don’t know how to use it.