person speaking on couch caption 'like I give her a 3 star because there was no communication' (l) hand holding phone with Instacart app on screen in front of blurred fridge (c) person speaking on couch caption 'My account is now deactivated' (r)

Tada Images/Shutterstock @spammi.k/TikTok (Licensed)

‘That is the only complaint I’ve ever had’: Customer says Instacart deactivated her account after she gave a shopper a 3-star review

'So you aren't allowed to give a mid-star review?'


Brooke Sjoberg


Posted on Dec 25, 2022

After leaving a three-star review for an Instacart shopper, one woman said her account was deactivated by the grocery delivery service.

TikToker Sammi (@spammi.k) posted a video explaining that she had placed a small order through Instacart that was partially refunded by the shopper.

“So I put in an Instacart order for us last night, and it was for like six things, nothing major,” she said. “I just hadn’t got the stuff at the store, whatever. So the person picks up the order and goes and shops for it, refunds half my order without ever asking me if I wanted a refund, or anything like that, and delivers it.”

@spammi.k #talesofaninstacartshopper #instacart #badshopper #frustrated #shirtsbyspammi #TheRealPussinBoots ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

Sammi said she left a low rating because the shopper didn’t communicate with her about the refunds.

“When I get the rating, I give her three stars because there was no communication, like what if I wanted something to replace that with, and the thing is I had replacements in my order,” she said in the clip. “I woke up this morning to an email from Instacart saying that I’ve had too many complaints, and my account is now deactivated as a customer. That is the only complaint I’ve ever had.”

Commenters said they had similar experiences with the delivery service, but most were surprised that she was banned for having a complaint.

“Wow I have had that happen to me before,” one commenter wrote.

“I’m surprised I haven’t been deactivated,” another said. “They are always messing up & I complain. Didn’t know they would do that.”

“So you aren’t allowed to give a mid star review?” a third added. “Wow crazy.”

The Daily Dot reached out to Sammi and Instacart via email.

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*First Published: Dec 25, 2022, 8:15 am CST