former Bath & Body Works employee speaking (l) Bath & Body Works bag in hand at mall (c) former Bath & Body Works employee speaking (r)

Yuliasis/Shutterstock @croissantwoman/TikTok (Licensed)

‘It’s not the cashier’s fault that they are forced to ask for emails’: Former Bath & Body Works employee says she never gives them her email as a customer

'You have to keep a tab of how many emails you get.'


Cecilia Lenzen


Posted on Dec 13, 2022

A popular TikToker and former Bath & Body Works employee says she refuses to give her email to cashiers when she shops at the chain.

The TikToker (@croissantwoman), who boasts a following of 1.8 million, says in a video posted Monday that she likes to “mess with” Bath & Body Works cashiers by denying them her email address when checking out. She explains that the cashiers are required to ask customers for their email addresses and keep a daily tab of how many customers’ emails they successfully get.

At the end of their shifts, Bath & Body Works cashiers tally the percentage of how many emails they got from the customers they serviced, the TikToker says. If the percentage is below 80, employees have to “work on it” to presumably achieve a higher percentage. The TikToker seems annoyed with the policy, as she questions how employees are expected to “work on it” if customers don’t want to give out their emails.


♬ original sound – Ur mom

“I like to go, and like, I know they want my email so bad — and I’ll always say no,” she says in the video.

Employees try to convince her to give them her email by highlighting the discounts and offers that she’ll get, but the TikToker says she never lets them convince her.

As of Tuesday, the video garnered nearly 370,000 views on TikTok. Multiple viewers commented on the TikToker’s pronunciation of “percentage” — she said it like “person-tige” — but others had serious thoughts on her refusal to hand out her email.

“I worked there too but now I always give my email bc I remember how stressed out it would make me it’s not their fault & they don’t like doing it,” one viewer commented.

“Plot twist: you know how much it means to get the email address, so you give it to them and make their day a little better,” a second commented.

Others sided with the TikToker, saying they hate giving out their email to anyone.

“Now want to go there and buy something just so I can say no. Lol,” one user wrote.

“I hate giving my email out to any of those people,” a second shared.

“They send 12 emails a day,” another commented, seemingly in support of withholding email addresses from cashiers.

The Daily Dot reached out to @croissantwoman via TikTok comment and to Bath & Body Works via email.

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*First Published: Dec 13, 2022, 4:28 pm CST