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Parents, teachers cry foul over Verizon fee hike for popular education app

Company claims it’s cracking down on spam, critics say it’s prioritizing profits over people.


Claire Goforth


Published Jan 15, 2019   Updated May 20, 2021, 9:30 pm CDT

Parents and teachers are in an uproar about a fee increase Verizon is planning for the popular education app Remind. In addition to texting, the app is a means of sharing files, assignments, instructions, and notes. Users opt into a group, such as a class or extracurricular activity, which allows them to communicate directly without exchanging phone numbers, a feature that makes it especially popular with parents and teachers alike.

But all that may change for Verizon customers who use Remind on Jan. 28, when the fees are set to go into effect. Remind said the change would affect users who have the free version and use it to communicate via text.

At least one Canadian company charges a similar fee. No other United States carriers have announced plans for one.

If the fees are enacted, Remind intends to discontinue providing free text messaging services to Verizon customers. Email and in-app communications will continue to work, and premium subscribers would be unaffected as Remind has said it will absorb the additional costs.

“The fee will increase our cost of supporting text messaging to at least 11 times our current cost—forcing us to end free Remind text messaging for the more than 7 million students, parents, and educators who have Verizon Wireless as their carrier,” Remind said in a statement, after noting that it has “always” paid for texts sent on its platform.

Verizon claims that the fee is necessary to fund spam-blocking services.

The fee increase follows a Federal Communications Commission decision last month to classify text messaging as an information service, rather than a telecommunications service, Ars Technica reported. The FCC’s decision was criticized by consumer advocates who said that the classification would allow carriers to interfere with non-spam communications in order to extract money from users. Critics also noted that the FCC’s justification for the decision—that it was necessary to allow carriers to block spam and robocalls—was essentially a misnomer, as carriers already have that authorization.

Technically, the fee is being charged to Twilio, the company that Remind uses to send text messages—1.6 billion per year, Verizon told Ars Technica. Twilio is passing the fee along to Remind.

The news did not land well with parents and educators, who answered Remind’s call to protest the increase under #ReverseTheFee.

Ars Technica noted that the companies’ responses to the situation seem to indicate that negotiations are ongoing.

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*First Published: Jan 15, 2019, 11:57 am CST