Gia DiFloria (@ginabeena27), the Sam’s Club worker, said she made her video after having difficulties connecting with the store’s corporate office.

“I’ve debated on making this for… a year,” DiFloria said. “But I don’t even care because I’ve been asking to be put on the phone with corporate forever. This sh*t annoys me.”

To illustrate her irritation, DiFloria showed viewers a case of discounted Liquid IV. A nearby sign revealed that the product cost $20.98 (it was originally $28.98.)

Those prices weren’t reflected at Sam’s Club self-checkout, however, where DiFloria works. 

To prove her point, the worker scanned the item herself. The screen read its cost as $28.98 versus the discounted $20.98 price. To be sure, there was a note at the bottom of the screen reading that “instant savings will appear on the next screen.”

Viewers then saw the next screen—where the supposed discount should take effect. The screen did say, accurately, that the Liquid IV cost $20.98, but it subtracted another $8 from the product. 

Instead of bringing the total cost to around $12, though, the original discounted price was kept the same.

“That doesn’t make sense,” DiFloria said. “But what do I know? I’m just a lowly self-checkout person.” 

“If my screen says 20.98 – 8.00, I’m gonna get that for $12.98,” one viewer said. “Also give that girl a raise!!!” a commenter said.