PANERA CUSTOMER PAYS $8 FOR GRILLED CHEESE. SHE'S SHOCKED BY WHAT SHE GETS

Jordan Furness (@jordan.furness) begins her video explaining that she’s “not normally one to complain,” but after receiving the sandwich, she noticed it was “not even cooked.”

Furness films the newly opened grilled cheese and, at first glance, notices the top piece of bread is a little burned, “But whatever,” she says.

Once flipping over the sandwich, Furness notices that the underside of the sandwich is not cooked at all.

“It’s cold,” she adds. Next, Furness opens the sandwich, and realizes the bread was cooked upside down. She notices the heel of the bread is undercooked and was used on the wrong side.

Viewers in the comments section agree with Furness, saying the quality of Panera Bread has been declining for the past few years. “The quality of Panera has plummeted,” one says. “No longer a customer.”