In a viral video TikToker Hannah H (@itshannahh111) shared what happened during the car wash that resulted in damage.

A driver accused Halo Car Wash of causing damage to her car during a “free car wash.”

According to the woman, the car wash was busy with customers, but the line moved quickly. She seemed to be very pleased with the service.

She even noted the car wash offered free vacuums for customers to clean out the inside of their vehicles. Then, she encountered an unexpected problem.

After an attendant helped her verify her information, her car was allowed to move through the automated car wash. 

That’s when a machine in the car wash appeared to cause damage to her side mirror.

“Boom!” she exclaimed as footage of the moment rolled. “Side mirror, broken.”

In the comments section, many noted that car wash customers typically know that they must fold in mirrors when using the service. “I thought it was common sense to fold ur mirrors in during car washes,” user Magoditsham commented on the video.