Starting one thing and being told all of sudden to do it differently can be a frustrating experience, and it’s something food service workers continually encounter, according to one TikToker.
In a recent video viewed more than 50,000 times, user B (@boomboombrooke) shows themselves starting to put together a sandwich in what appears to be a Burger King kitchen and then having to switch course after looking at the order again on a screen.
@boomboombrooke gotta REDO it all over bra. #fyp #fy #vura #burgerking ♬ original sound – brooke
B captions the video: “POV: the customer changed the sandwich to plain.” They use the TikTok sound “dumb ass bitch” from internet comedian Druski as their audio.
In the comment section, B said they recently started their position at Burger King. At the time of the order, they were wearing their headset to hear the customers order, likely through the restaurant’s drive thru. However, it seemed the customer had changed their order at the last minute.
“Sometimes it can be the person taking the order but that’s why we have headsets on in the back to make sure everything is correct,” B said in the comments section. “It can go both ways.”
Those in the comments seemed to heavily relate to B’s ordeal.
“That’s why when I’m on headset I tell them to go ahead and order and wait till they done to type the order in to prevent this,” one person said.
“Working in food has made me hate picky people, like just eat what i give you goddamn,” another commenter said.
According to some reports, proper drive-thru etiquette often includes not changing one’s order at the last minute because it can likely mess up the multi-step workflow fast-food restaurant’s have in place. Plus, it also holds up lines.
Update 6:15am CT, Nov. 3: Madison Priest told the Daily Dot she wanted the video to serve as a public service announcement to customers to “basically … let people know when you are ordering at the speaker make your final decisions there.”
“When customers change the order after the fact, it puts us workers in the back in a bind because we have to stop what we are doing and remake the food. That waste our product and messes with our stores drive through time,” she added.
Burger King has not responded to a request for comment via email about B’s video or its policy concerning remaking orders.