SUGAR FACTORY CUSTOMER YELLS AT SERVERS OVER AUTOMATIC GRATUITY. VIEWERS SIDE WITH THE SERVERS
While there are folks on both sides of the issue when it comes to leaving a tip optionally, the non-optional tip—a gratuity—is even more so frustrating for customers who are not prepared to pay one.
One customer of the Sugar Factory, a restaurant offering a variety of food, cocktails, candy and desserts, was shocked to see that the restaurant had charged her a $44 gratuity for her party.
“Who is Gratuity and why is it $44,” she asks one of the servers in the first of two videos about the incident.
When the server informs her that it is the tip for service, the customer simply asks if they really do just add that onto a check before appearing to settle down as the video is cut off.
Some commenters wrote that the poster’s reaction to the bill was exactly the reason a 20% gratuity is required at the Sugar Factory and restaurants like it, and sided with the servers in the situation.“Her reaction alone is exactly why gratuity is added,” one commenter wrote.