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United Airlines gets plenty of hate, and Dua Lipa the latest high-profile celeb to bash the company. The pop singer blasted the airline on Twitter over an inappropriate response she received from the crew regarding her sister’s nut allergy.
After Lipa told the airplane’s staff that her sister had a severe allergy to peanuts, they replied that they were “not a nut free airline” and suggested she keep an EpiPen handy. Lipa described the incident in a series of tweets on Thursday, chiding United for their irresponsible customer service.
One follower asked the “New Rules” singer if the crew made an announcement about her sister’s allergy. Lipa said the staff maintained there was nothing they could do aside from not serve peanuts to her and her sister.
They didnt! They just said well we wont serve you two nuts but thats all we can do! LOL— DUA LIPA (@DUALIPA) July 25, 2018
Many of her followers sympathized with her situation and relayed their own unfortunate flying experiences.
Um hun no you tell the crew as you get on. I went on BA flight they didn’t serve nuts and asked for people not too. Was more important not having nuts for a few hours or someone life? Idk maybe the UK have more responsible airlines— Emma Schrod (@EmmaSchrod) July 25, 2018
Hey @SouthwestAirlines, remember that time I pre-boarded and gave 2 people slips that said I have a Peanut allergy and you still serves peanuts and did NOTHING about it? #dobetter— Ansley Berg (@los_anseles) July 25, 2018
Other users called her “selfish” and “entitled,” claiming that Lipa should’ve been more responsible.
@United Don’t apologize for entitled demands. If they want food purity tell them to bring their own food.— Tommy Igoe (@TommyIgoe) July 25, 2018
Welcome to the world revolves around me. These replies will be full of self righteous fans of the entitled. Ignore them.
No, we need responsible adults to be responsible adults. Communicate before they get on a flight. If you’re so allergic that someone sitting next to you eating could kill you then maybe you shouldn’t fly.— Shane (@shanekk_74) July 25, 2018
United reached out to the singer on Twitter to apologize and asked her to private message its account.
“Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts,” the company tweeted. “We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too.”
We apologize for this situation, and would like to find out more. Can you DM with your confirmation number, please? ^LF https://t.co/Y6hG6uklaR— United Airlines (@united) July 25, 2018
Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts. We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too. ^SV— United Airlines (@united) July 25, 2018
Kristina Nguyen is an editorial intern for the Daily Dot. She is studying journalism and American studies at the University of Texas at Austin. She has previously contributed to Orange magazine and Silk Club's QUIET! zine.