Dua Lipa criticizes United Airlines over response to sister’s allergy

BTW

United Airlines gets plenty of hate, and Dua Lipa the latest high-profile celeb to bash the company. The pop singer blasted the airline on Twitter over an inappropriate response she received from the crew regarding her sister’s nut allergy.

After Lipa told the airplane’s staff that her sister had a severe allergy to peanuts, they replied that they were “not a nut free airline” and suggested she keep an EpiPen handy. Lipa described the incident in a series of tweets on Thursday, chiding United for their irresponsible customer service.

Tweet: I can’t believe i’m on a @united flight rn and I told the steward that my sister was severly allergic to nuts and his reply was “we’re not a nut free airline so if she has an epi pen she might have to use that as we can’t not serve other passengers in your section nuts” Dua Lipa/Twitter

One follower asked the “New Rules” singer if the crew made an announcement about her sister’s allergy. Lipa said the staff maintained there was nothing they could do aside from not serve peanuts to her and her sister.

Many of her followers sympathized with her situation and relayed their own unfortunate flying experiences.

https://twitter.com/nervous_mutual/status/1022174592767471617

Other users called her “selfish” and “entitled,” claiming that Lipa should’ve been more responsible.

https://twitter.com/mamamoe627/status/1022139886151843840

United reached out to the singer on Twitter to apologize and asked her to private message its account.

“Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts,” the company tweeted. “We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too.” 

H/T Someecards

Kristina Nguyen

Kristina Nguyen

Kristina Nguyen is an editorial intern for the Daily Dot. She is studying journalism and American studies at the University of Texas at Austin. She has previously contributed to Orange magazine and Silk Club's QUIET! zine.