United Airlines gets plenty of hate, and Dua Lipa the latest high-profile celeb to bash the company. The pop singer blasted the airline on Twitter over an inappropriate response she received from the crew regarding her sister’s nut allergy.
After Lipa told the airplane’s staff that her sister had a severe allergy to peanuts, they replied that they were “not a nut free airline” and suggested she keep an EpiPen handy. Lipa described the incident in a series of tweets on Thursday, chiding United for their irresponsible customer service.
One follower asked the “New Rules” singer if the crew made an announcement about her sister’s allergy. Lipa said the staff maintained there was nothing they could do aside from not serve peanuts to her and her sister.
https://twitter.com/DUALIPA/status/1022077208855293954
Many of her followers sympathized with her situation and relayed their own unfortunate flying experiences.
Um hun no you tell the crew as you get on. I went on BA flight they didn’t serve nuts and asked for people not too. Was more important not having nuts for a few hours or someone life? Idk maybe the UK have more responsible airlines
— Emma Schrod (@EmmaSchrod) July 25, 2018
Hey @SouthwestAirlines, remember that time I pre-boarded and gave 2 people slips that said I have a Peanut allergy and you still serves peanuts and did NOTHING about it? #dobetter
— Ansley Berg (@los_anseles) July 25, 2018
https://twitter.com/nervous_mutual/status/1022174592767471617
Other users called her “selfish” and “entitled,” claiming that Lipa should’ve been more responsible.
https://twitter.com/mamamoe627/status/1022139886151843840
https://twitter.com/TommyIgoe/status/1022163815348269056
https://twitter.com/shanekk_74/status/1022201620174647296
United reached out to the singer on Twitter to apologize and asked her to private message its account.
“Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts,” the company tweeted. “We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too.”
We apologize for this situation, and would like to find out more. Can you DM with your confirmation number, please? ^LF https://t.co/Y6hG6uklaR
— United Airlines (@united) July 25, 2018
Passenger safety is our top priority. We can’t guarantee an allergen-free environment but we work to address allergy concerns onboard ie we don’t serve pre-packaged peanuts. We want to address your concerns so let’s connect when you land. We’ll contact our in-flight crew too. ^SV
— United Airlines (@united) July 25, 2018
H/T Someecards