Screengrab via PlayStation/YouTube

Disappointed gamers seek refunds for No Man’s Sky

Users are angry about ongoing bugs and missing features.


Sarah Weber

Internet Culture

Published Aug 29, 2016   Updated May 26, 2021, 3:51 am CDT

Just a few weeks ago, getting into No Man’s Sky was all anyone in the gaming community could talk about. Now some gamers can’t wait to ditch it. 

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The space exploration game—incredibly hyped over the past year for its innovative procedural generation of a vast universe of stars and planets—launched on Aug. 9 to a lukewarm reception. While stunning in scope, the game debuted with game-breaking bugs, and it lacked key features promised by Hello Games, the independent development studio behind the game. 

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Hello Games has since released patches to fix the instability, but some users are still so disenchanted that discussion threads have started popping up with advice on getting a refund for the $60 title. 

Those who downloaded the game from Steam can ask for a refund under the site’s standard refund policy, which gives users back their money as long as it’s within 14 days of purchase and the game hasn’t been played for more than 2 hours. But some users say they’ve been able to get refunds from Steam with as many as 70 hours on the clock, as long as they made their refund claim under “bad performance” and “false advertising.”

Steam has since issued a notice on its No Man’s Sky page stating that the game isn’t getting any special refund treatment. 


Other users report successful refunds from Amazon, PlayStation Network, and (though some say it took a few tries). 

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This isn’t the first time gamers have demanded refunds after finding a highly anticipated game deficient. Back in 2015 Warner Bros. suspended sales of the PC version of Batman: Arkham Knight and offered refunds to people who purchased it after users complained that bugs made it unplayable. 


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*First Published: Aug 29, 2016, 1:07 pm CDT