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‘I would have crashed out’: Walmart electronics worker says customer insisted on purchasing iPhone charger. There’s just 1 problem

Ljeonida Mulabazi

A Walmart employee took to the internet to share a frustrating experience he recently had with a customer who refused to listen to his expertise.

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TikTok creator @skylouieee shared a work story about his exasperation with some customers, saying, “This is why I always come to work mad all the time.”

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He begins by recounting that while working in the electronics section, a lady approached him for help with her phone charger. 

A frustrating customer interaction

“She was talking about she needed a charger for her phone,” he recalls. 

After figuring out that her Samsung A15 needed a USB-C charger, he pointed her to the available options.

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However, things quickly got frustrating. 

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“She was telling me how that’s expensive, and she’s not gonna pay for that,” he explains, as all the chargers were over $14. 

Despite being shown the correct charger, she asked if an iPhone charger might work instead.

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“I was like, ma’am, you need a USB-C charger to charge your phone,” he recounts.

The customer allegedly insisted because the charger had a USB-C port, but @skylouieee had to explain again that it wouldn’t work because it had a Lightning port on the other end.

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“How you gonna charge it with the Lightning port at the end?” he concludes in exasperation. 

The TikToker’s video has reached more than 20,900 views at the time of writing.

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The USB-C Confusion

Right now, USB-C is set to become the standard for phone chargers, but the change hasn’t been fully implemented yet.

Apple recently switched to USB-C for the iPhone, while Android phones have used it for years. However, older devices still use other chargers like the iPhone’s Lightning cable

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This mix can confuse customers, like the one in @skylouieee’s story, who aren’t sure which charger works with their phone.

Until all devices switch to USB-C, there will be misunderstandings at stores, and retail workers will have to keep explaining these differences to customers.

Commenters relate to @skylouieee’s frustration

In the comments, users shared similar stories. 

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“That isn’t what makes me mad,” wrote one user. “It’s when I help them and they don’t like my answer they go to someone else like they gonna say something different.”

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“Right. They want help and then they don’t believe you. lol,” noted another. 

“Had a customer get mad when I said she’d have to contact the manufacturer to see if one brand plug in air freshener would work with a different brand refill,” shared a third. “Bro idk I just stock it.”

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@skylouieee bruh i showed and told her which one she needs #foryou #fypシ゚viral #storytime #walmart #customerservice #customers #retail ♬ original sound – Pure👾
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The Daily Dot has reached out to @skylouieee via TikTok comment and messaging. We’ve also reached out to Walmart via contact form for more information. 

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