Evernote is selling the change as a way to exercise oversight over the new machine-learning technologies it’s launching. After all, new technologies require human supervision.
Those reasons include possibly violating terms of service; troubleshooting to “maintain or improve the service”; if they think you’re a threat to the safety, rights, property, or safety of Evernote; and to comply with legal obligations like court orders or subpoenas.
Privacy has always been at the heart of Evernote, and we’re as committed as ever to upholding our Three Laws of Data Protection. These laws guide everything we do, and, I believe, represent industry-leading standards for privacy.
In enforcing these laws, Evernote employees do not view the content of user notes except in very limited cases. Like other internet companies, we must comply with legal requirements such as responding to a warrant, investigating violations of our Terms of Service such as reports of harmful or illegal content, and troubleshooting at the request of users. The number of employees who are authorized to view this content is extremely limited by our existing policies, and I am personally involved in defining them.