Lead article image

Comcast labeled one of its customers a ‘whore’

This on the heels of calling a customer "A**hole Brown."

 

Dylan Love

Business

Posted on Feb 2, 2015   Updated on May 29, 2021, 3:36 pm CDT

If you thought “Asshole Brown” was the worst thing Comcast has called its customers, you’d be wrong.

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system.

Comcast customer Julie Swano told the travel website BoardingArea that her December bill was addressed to “Whore Julia Swano.” Another customer, Carolina Heredia, was given the moniker “dummy.”

Comcast spokewoman Jenny Moyer sent the following statement to Ars Technica regarding the incidents. It suggests the company will make technological changes to prevent this from happening again, and that it has severed ties with the call center responsible for the (not even creative) name-calling:

Each and every customer deserves to be treated with respect. We fell short of that and are taking immediate steps to make sure we fix this. We’ve ended our relationship with the vendor call center that was involved with the first incident and are investigating the others. We are personally apologizing to each of these customers and will work with them to make this right. We’re also working with our billing partner on technology that will prevent this from happening and re-training our employees across the country. Respecting our customers is paramount, and we need to do everything we can to make sure that this never happens again.

Gawker

Photo via RLHyde/Flickr (CC BY-SA 2.0)

Share this article
*First Published: Feb 2, 2015, 12:56 pm CST