Missing a few things you ordered online? Yeah, so is everyone else.
A misidentified deliveryman, a misguided Internet protest, and a misfired Q&A made news.
Thanks to some crisis control from UPS rep Debbie Curtis-Magley, the shipping company quickly sidestepped a potential PR disaster.
Today on Reddit, a UPS rep shows the proper way to handle a potential public relations nightmare.
If you're sending a fragile package this holiday season, don't watch these videos.