You might think your cable company is bad. Heck, you might even dislike your cable company a whole lot. But Saturday Night Live’s Colin Jost ratcheted things up to a new level on Wednesday night, going on a two-hour Twitter rampage about Time Warner Cable. It all started with this small diss:
The main reason I believe in the concept of Hell is because I know the people who work at Time Warner Cable will go there when they die.
— Colin Jost (@ColinJost) June 18, 2015
According to Jost, his service had not worked for four months. Prior to last night’s events, he already dealt with 25 different customer service representatives and had at least four different technicians come out to his apartment. Classic New York City nightmare.
For the record, my #TimeWarnerCable hasn't worked in FOUR MONTHS. But in fairness, it may just be tired from blowing Satan.
— Colin Jost (@ColinJost) June 18, 2015
Eventually Time Warner got back to Jost, and that’s when he really tore into the account.
.@TWC_Help perhaps you could check in with the 3 technicians who have been to my apartment this week for a total of 7 hours?
— Colin Jost (@ColinJost) June 18, 2015
.@TWC_Help especially the last technician who literally left after shaking his head and saying, "Dat's fucked up."
— Colin Jost (@ColinJost) June 18, 2015
.@TWC_Help or the representative with the ID number 2254 who just offered to credit my account for eighteen dollars and seventy five cents.
— Colin Jost (@ColinJost) June 18, 2015
.@TWC_Help or the 4th technician who came a month ago, tried five different cable boxes, then genuinely suggested that I get @VerizonFiOS
— Colin Jost (@ColinJost) June 18, 2015
.@TWC_Help Where should I follow you? To Mordor? What's your exact address?
— Colin Jost (@ColinJost) June 18, 2015
Jost’s rant quickly made his name trend in New York, and before long other people were chiming in to share their own TWC horror stories:
@TheColinJost @TWC_Help hi Colin, we live in Soho, and we have been without regular service for 3 weeks. It sucks. You are not alone.
— Reid (@reidwill) June 18, 2015
@TheColinJost I desperately want Fios but it's not available in my part of Greenpoint. Get Verizon to do something about it! TWC SUCKS!
— Dan Fishman (@Fishfaceswim) June 18, 2015
@TheColinJost we just moved apartments. Canceled #TimeWarnerCable and switched to Verizon. It was on our deal breaker list for new places.
— Nicholas Terry Page (@NicholasTerry3) June 18, 2015
https://twitter.com/KiernanProud/status/611372715178618880
This is actually a strange blunder by Time Warner. It’s been observed before that companies prioritize help on social media based on the amount of social influence those customers have. One would think that when Jost, who is verified on Twitter with over 94,000 followers, tweets at a company like Time Warner, it would be quick to respond.
Still no word on whether or not Jost got his cable fixed.
Photo via Thomas Bellknap/Flickr (CC BY 2.0)